New Member
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2 Messages
Comcast Business Internet Continually Dropping
We had 200Mbs and about 1.5 weeks ago we switched to 1TB. Ever since we had Comcast install the new hardware all we have had is problems. VOIP and Internet are continually dropping. A 30 minute zoom call may drop 5-6 times. VOIP is never working for more than a few minutes. My staff are now using cell phones for business.
This is where it gets ugly. The technician has been out 3x in 1 week and each time they make a configuration and say it is not their service but our network. When I try to explain that everything worked fine before they showed up the technician is rude and refuses to do anything.
Now my business is barely operational. Today I talked to AT&T Direct Fiber Connection and will switch but it is 60 days for install.
Obviously the Comcast technicians have no interest to resolve. I was wondering if anyone has experienced a similar issue as I would like to keep my business operational.
Comcast_Marcus
Official Employee
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24 Messages
3 years ago
The last thing we want to do is push you out the door as a result of continued service related concerns, @CRHOffice. I know you have had 3 different visits in relation to this issue so far, but I would like to see if there is anything additional that can be done to ensure you are back up and running with the consistency that you deserve. The Xfinity network is amazing when performing at peak levels, but it's hard to remain excited about your service if you are unable to complete a Zoom meeting as you mentioned. Please send us a direct message, so we can look into this issue in further detail together.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_f6f3ad
New Contributor
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3 Messages
3 years ago
I am having similar service issues with no help
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CWPOffice
New Contributor
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1 Message
2 years ago
We are having similar issues. Our internet is dropping out every 30 seconds to 1 minute. Our operation is barely functioning with this limited internet. We are having to use Verizon hotspots to get consistent internet. Was comcast able to resolve your issues?
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user_0189e2
New Contributor
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1 Message
2 years ago
We have the same issues. It is so difficult to even get someone to help, when we should be getting top tier service as a business customer. We were told the router would work in a 4500 sq ft warehouse yet we're losing connection in a ranch home, just a couple of rooms away!
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