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awahid's profile

Visitor

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8 Messages

Thu, Feb 11, 2021 3:00 PM

Boot File Corrupt

I have a new Cisco Docsis3.1 Modem just installed about a week ago. During this one week I have a problems that even comcast engineers had difficulty identifying.

Every time there is an update, my boot file is lost. I have static IP addresses and then my internet access fails. Calling Comcast always want me to reboot modem. And after i tell them what could be the problem, their engineers then update the bootfile. 

Is this Cisco centric problem or is it Comcast update problem?

Responses

Official Employee

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3 Messages

2 m ago

Hello @awahid. Thank you very much for bringing this to our attention! I know that if I kept running into the same issue I would get pretty frustrated. It is important that we get to the bottom of this, and we'd love to take a deeper look into this to find out exactly where this problem is coming from. Can you please send me a private message with your first and last name so we can get this taken care of together? To send us a private message, please click on my name , then select "Send a Message" on the right side.