Comcast Business Support Community

Phone Outage

I need help to contact Comcast about a phone outage. Our business phones have been intermittent all day (Sept. 8, 2023.) I reset the modem with Comcast 2-3 hours ago but the problem persists. I called Comcast a 2nd time for support and also tried to reach them through the internet though our busines

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Phone Outage

I need help to contact Comcast about a phone outage. Our business phones have been intermittent all day (Sept. 8, 2023.) I reset the modem with Comcast 2-3 hours ago but the problem persists. I called Comcast a 2nd time for support and also tried to reach them through the internet though our busines

Hello @user_2c428b thank you for letting us know of the issues you are running into with your calls. There was a known issue earlier today that did impact some of our business customers with being able to properly receive calls. However, this issue h

Want to switch from Comcast Business to Xfinity

How is the best way to go about this? I’ve read some threads on here where people had so much trouble doing this and I’m trying to have a smooth transition.Can anyone on here help me out?

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Want to switch from Comcast Business to Xfinity

How is the best way to go about this? I’ve read some threads on here where people had so much trouble doing this and I’m trying to have a smooth transition.Can anyone on here help me out?

Hello @rdcamero! Thank you for using our community here to get assistance with your transition! Sadly, our team here has very limited access when it comes to making changes to Business accounts that impact your billing, but we would love to point you

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billing and service concerns

I have multiple locations with the same service at each yet the billing amount is different Not sure how that is possible

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billing and service concerns

I have multiple locations with the same service at each yet the billing amount is different Not sure how that is possible

Hello @user_8225f6. You have brought up a great point, and I definitely want to ensure that all of your concerns are addressed. The different promotions and pricing that we offer are all specific to each account and location that service is set up at

Training

Hello, is anyone aware of training for Business Voice? Particularly automated auto attendants? The short video just isn't detailed enough.Thank you

Hey @kevink99, you are asking a great question. We want to make sure you are able to get things set up without any issues. We're here to help! Have checked out https://comca.st/3dlpANg yet? This article contains a lot of great information on managing

PTR Updates

Well.. it's about that time, y'all. Since Comcast killed my RFC2317 reverse DNS delegation back in 2019, I have to apparently contact the support team with requests to update my PTR records, which I don't particularly like doing which is why having the delegation was preferable... Not that I don't

Hello! Thank you for reaching out and posting on our forums page. We'd love to be able to help out with this! We all work as a team here to make sure you get help as soon as possible, so if you could please send me a private message with your first a

Boot File Corrupt

I have a new Cisco Docsis3.1 Modem just installed about a week ago. During this one week I have a problems that even comcast engineers had difficulty identifying.Every time there is an update, my boot file is lost. I have static IP addresses and then my internet access fails. Calling Comcast always

Hello @awahid. Thank you very much for bringing this to our attention! I know that if I kept running into the same issue I would get pretty frustrated. It is important that we get to the bottom of this, and we'd love to take a deeper look into this t