xfinitywifi hotspots "not valid tier" login error, have valid tier active business internet account
that message was closed prematurely as "solved" by someone however I haven't received a resolution yet from tech support and as of several minutes ago I verified I'm still experiecing the login error so re-posting to try to again find help with this)
I'm a comcast business internet customer with the package:
Deluxe 50 Pkg Business Internet
and have been active for a couple of months
according to http://www.xfinity.com/wifi/faqs.htm
I am an XFINITY customer, do I get free access?
XFINITY WiFi is available for no additional charge to XFINITY Internet and Comcast Business Internet customers who subscribe to one of the following:
Performance tier and above
Business Starter tier and above
If you are a new subscriber, you can begin using XFINITY WiFi right away, even before your XFINITY Internet service has been installed at home.
when I try to log into a xfinitywifi access point anywhere with my Comcast business Email and password (the same that I use to look at and pay my bill) I get an error message saying that (paraphrasing) "you're not subscribed to a valid tier of service and therefore don't have access to xfiniitywifi"
(business) Deluxe 50 is a higher/more expensive tier than (business) starter...so shouldn't I therefore have access to the xfinitywifi hotspots?
Can someone with Customer Service help me with my account so I can have access to these hotspots?