New Contributor
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2 Messages
Group text messages
When I signed up with Xfinity Mobile, I lost the ability to send and receive group messages. Is there anyone out there that knows what is causing this? I'm on a Google Pixel 6 Pro. Is this related to the plan I have, I chose the 1 line using By the Gig, 1.00 GB plan. I'm getting desperate as support is not helpful.
Comcast_Renee
Official Employee
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7 Messages
9 months ago
Hi @user_adbe41 and thanks for reaching out to us at the Xfinity Digital Care Team! Thanks for letting us know how we can help and I'm sorry for the issues you are having accessing your group messages.
Can you please send us a private message with your name and address? We would be happy to help further!
You can send me a DM by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_adbe41
New Contributor
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2 Messages
9 months ago
Thanks for responding, but I don't see a direct message icon, where is this located?
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