New Member
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1 Message
Disappointed
Called customer service three weeks ago to cancel account. Talked to agent who told me it was taken care of. Just got my bill and they are still charging me. Called customer support just now and was told I needed to sign a form to cancel. Why [Edited: "Language"] didn't the first agent send me the form? Now I'm paying for another two months because they need 30 day written notice.
Will never use Comcast business again, they [Edited: "Language"]!!
Comcast_Jen
Official Employee
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87 Messages
2 days ago
Hey there, @user_7ac4c4, thanks for reaching out through Comcast Business. We appreciate your feedback, and we are sad to hear about you canceling your services. Were you able to get the disconnect form and everything completed?
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