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Sunday, July 1st, 2018 10:00 AM

Creating new user for remote employees wifi access

I have an employee that is working remotely for me, and needs to have access to the internet. There is an xfinity wifi hotspot near them that they can connect to, but I do not want to give them the credentials to the admin account. 


How can I create a new user for them, so that they can connect to the xfinity wifi hotspot? I went into account settings and attempted to create a new user, but it gave me an error (with no reason for the error).



1.1K Messages

6 years ago

Hi workaholicstudios.


Thanks for your question on hotspot access. You are able to create a new user within the business portal as shown here:


When creating a new user, they have 24 hours to accept the invitation.


If you are still having an error occur, please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.