New problem solver
Cisco DPC3939B Xfinity Wifi
Please pardon me for starting a new thread. The one I started on June 7 on the same topic sputtered out with no further feedback from Comcast.
Accrording to these forums, and self-help on the customer portal, I should have the ability to control my own Xfinity Wifi (as deployed on Cisco DPC3939B router, installed here June 3) through the portal. I do not see it. When I phoned Comcast at the end of last week, over-the-phone support said the self-help how-to was not credible, the facility does not exist.
I do not exactly having a squirrel running a wheel in my head on this. However, I am thinking about placing the call again and this time ask for level 2 support. But before I do, can I have another customer tell me they've actually seen and used this thing (turn Xfinity Wifi on and off through the customer portal)?