Account Login doesn't work for Xfinity WiFi Hotspots

Hi MSTA and welcome to the business forums.

Thanks for reaching out. I can definitely help with our login issue with our hotspots. Are you only having an issue with one device logging in or have you tried multiple devices? Have you also attempted to connect at multiple locations?

Would you mind verifying your full name, address, and a phone number linked to the account so I can help?

I have tried multiple devices (laptop and iPhone) in multiiple locations. The xfinity login portal says credentials are invalid. If I remember correctly a rep told me to call in when I receive my 4 digit pin to create a login for the portal.

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For some reason, I can no longer log in to an Xfinity hotspot using our credentials. We have been logging in for over two years with no problems. We have tried multiple devices (iPad, windows laptop, cell phone) and at different locations throughout the city. Same result. Calls to tech support are useless. Supposedly it has been bumped to a Tier 2 tech who tried to call while I was on the phone and when I didn’t answer, just parked the complaint, this has been going on since Wednesday. Chat person (Christian) was not only not helpful, he was downright rude. Very poor customer service.

Also requested to speak to a supervisor. Was told they would call me. So far, no call from supervisor or Tier 2 tech. Pitiful.