voiceedge desktop version 1.57.0 ringing doesn't stop

We just went live this week. When I receive and pick up a call with a USB headset, the pc speaker continues to ring. I have to End Task VoiceEdge to stop it from ringing. I need a fix asap.

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Comcast_Kei

Official Employee

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32 Messages

2 months ago

@dml66 I’m sorry to hear about the issues you're having with your calls. Have you checked the Bluetooth settings and ensure it's connected before use and the calls start?

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dml66

New Member

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3 Messages

Per my original post it's a USB headset, not bluetooth. I didn't have the headset plugged in before the calls. I will try that. Thanks

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2 months ago

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Comcast_Kei

Official Employee

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32 Messages

@dml66 Thanks for the update. I would like to follow up with you to see how his works out. I will check back with you later today o see how your calls go.

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2 months ago

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dml66

New Member

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3 Messages

Issue has been resolved. Setting in Audio was incorrect. Thank you

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2 months ago

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Comcast_Raul

Official Employee

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41 Messages

@dml66 I'm glad to hear you were able to figure out the audio settings was incorrect. Is there anything else I can help you with today? How's your internet service working out for you?

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2 months ago

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