voiceedge desktop version 1.57.0 ringing doesn't stop

We just went live this week. When I receive and pick up a call with a USB headset, the pc speaker continues to ring. I have to End Task VoiceEdge to stop it from ringing. I need a fix asap.

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Comcast_Kei

Official Employee

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33 Messages

5 months ago

@dml66 I’m sorry to hear about the issues you're having with your calls. Have you checked the Bluetooth settings and ensure it's connected before use and the calls start?

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dml66

New Member

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3 Messages

Per my original post it's a USB headset, not bluetooth. I didn't have the headset plugged in before the calls. I will try that. Thanks

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5 months ago

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Comcast_Kei

Official Employee

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33 Messages

@dml66 Thanks for the update. I would like to follow up with you to see how his works out. I will check back with you later today o see how your calls go.

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5 months ago

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dml66

New Member

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3 Messages

Issue has been resolved. Setting in Audio was incorrect. Thank you

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5 months ago

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Comcast_Raul

Official Employee

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44 Messages

@dml66 I'm glad to hear you were able to figure out the audio settings was incorrect. Is there anything else I can help you with today? How's your internet service working out for you?

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5 months ago

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We also have this issue - just gets triggered and then the only way to stop it is to reboot. The app either doesn't ring at all or it does this! I need to leave it on DND all the time and only use it for outgoing calls - ridiculous for a communication company

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Comcast_Orlando

Official Employee

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67 Messages

@user_825596

Thanks for reaching out to us, we do apologize for any inconvenience did you happen to check your setting in the audio to make it was sure it was correct as @dml66 posted it was part of their settings in the audio

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1 month ago

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