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New Member

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3 Messages

Thursday, October 24th, 2024 2:44 PM

voiceedge desktop version 1.57.0 ringing doesn't stop

We just went live this week. When I receive and pick up a call with a USB headset, the pc speaker continues to ring. I have to End Task VoiceEdge to stop it from ringing. I need a fix asap. 

Official Employee

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31 Messages

28 days ago

@dml66 I’m sorry to hear about the issues you're having with your calls. Have you checked the Bluetooth settings and ensure it's connected before use and the calls start?

New Member

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3 Messages

Per my original post it's a USB headset, not bluetooth. I didn't have the headset plugged in before the calls. I will try that. Thanks

Official Employee

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31 Messages

@dml66 Thanks for the update. I would like to follow up with you to see how his works out. I will check back with you later today o see how your calls go. 

New Member

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3 Messages

Issue has been resolved. Setting in Audio was incorrect. Thank you

Official Employee

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40 Messages

@dml66 I'm glad to hear you were able to figure out the audio settings was incorrect. Is there anything else I can help you with today? How's your internet service working out for you?