New Contributor
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2 Messages
spanish and english prompt option
We are wanting to include a Spanish option and English option when people first call our number. Is there a way to set two "layers" in which once they select the English or Spanish option, it will direct them to the proper language to read the normal phone prompts we have set for them to select, to then forward their calls to the correct lines?
Comcast_Jen
Official Employee
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77 Messages
4 years ago
Hey there, @user_a84242, thanks for reaching out through Xfinity Business Forums. We would be happy to help with your VoiceEdge setting options. We are here to help! Just to clarify, are you wanting to have the prompt for language settings set up when the customer first calls in?
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user_a84242
New Contributor
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2 Messages
4 years ago
Yes that is correct.
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