New business voiceedge portal is complete garbage

I was using the old Softphone up until last Friday (1/8/21), but now it will not login. Reluctantly I have to use the new 'VoiceEdge' app now which is indeed complete crap. I use a Plantronics headset and on the old softphone, I used to wear my headset all day. When I hear the phone ring (in my ear) I press the button on the side of the headset and it answers the call. I can do this from anywhere in the building I work in. This is a must because I'm the Customer Service/Tech Support/Shipping guy which takes me to all four corners of my building. I can't sit at my desk all day. 

But with this new app forget it, that doesn't work anymore. I no longer hear the phone ring in the headset, and when I press the button on the side to answer the phone call it just turns on the headset, I still have to run back to my desk to click on the 'Accept' button in the app. Which means I have to sit at my desk all day if I don't want to miss a call.

This is unacceptable, I can't work like this.

@wudstock, thanks so much for taking the time to reach out to us regarding your Voiceedge portal and softphone issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to ensure that we get to the bottom of the issues of using and accessing this feature. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

Anyone know where to go to fix the auto attendant from picking up too fast.  Phone is ringing 1.5 times before it picks up.  That is not enough time to answer it. 

Please help.  

Same issues as original poster.  The site is unusably slow and often particular things don't work at all.  Are there any timelines for improvements particular with site responsiveness?  Spending 45 minutes to change a single phone user around isn't going to work. 

Our company has had Comcast's phone system for a couple of years now, and the website has NEVER worked efficiently. In fact, it often does not function at all. It sometimes takes minutes to respond, only to say "error" after you've waited all that time, staring at a non-responsive screen.

I have never encountered a slower or more unresponsive website. This reminds me of the initial days of dial-up internet service, where you could sit for an hour waiting for a web page to load - except we live in an ultra-fast speed web world, and this is a communications company! Unbelievable.

Our company has had Comcast's phone service for a couple of years now, and the website has never worked well. In fact, it is mostly slow and unresponsive. It can take minutes to get a response, often ending with an "error" message.

This is the slowest, most unresponsive website I have ever dealt with, and reminds me of the dial-up internet services of almost 30 years ago, where it could take an hour for a web page to load - except we live in a world of hyper-fast internet now, and Comcast is a communication company. It is really pathetic.