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New Member

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4 Messages

Tue, Mar 29, 2022 9:26 PM

Message Indicator Light Stays On

The message indicator light remains on on the phone (polycom 250) even after voicemail has been deleted through the my account portal. Voice portal box on phone is empty. We have rebooted the phone several times and cannot get the light to turn off.

Official Employee

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19 Messages

3分前

Hello, @user_ae512f Thank you for taking the time to reach out to our Comcast Business Forums!

 

After you delete messages using the Portal, you can then access your messages using the phone, select the option to listen to Voice Mails (there will not be any, because they were deleted via the Portal), but the red light on the phone will immediately be reset. Or you can also try to reset the Voice Mail light on the phone, after deleting the Voice Mails in the Portal, by getting a dial tone and dial *99#. 

New Member

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4 Messages

@Comcast_Alisha​ Thank you for the information. Unfortunately, after trying *99# it says the indicator has been cleared but it is still blinking. I also do not get the option to listen to voicemails on the phone, it only reads through the voice portal settings menu to me. Is there something else I can try?

Official Employee

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19 Messages

Thank you very much for trying those steps. Have you already set up your voicemail on the phone itself? If not follow these steps:

 

  1. Press Voicemail Message or Voicemail on your phone.
    • NoteActivate My Account to access voicemail management features online. If you do not have your voicemail passcode, please contact your Primary or Services Manager.
  2. Enter your default voicemail passcode and press #.
  3. Enter your new passcode and press #. Confirm your new passcode and press #.
  4. Record your first and last name, then press #.
  5. Press to access the Voice Messaging main menu.
  6. Follow the prompts to retrieve voicemail messages and record your greetings.

Just to confirm are you referring to the red indicator light, correct? 

New Member

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4 Messages

Yes it has been set up following those steps and yes the red indicator light. 

Official Employee

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8 Messages

Gotcha! Thank you for doing that on your end. Are you able to reset your phone?

New Member

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4 Messages

Yes, that has been done by holding 1, 3, and 0 until it resets.