List of incoming calls to our main number or a particular extension

Our bill only has a high level overview, not incoming calls.

The excel spreadsheets we download on the manager or user portal only show outgoing calls.

Is there a way to get the volume of calls? We are considering hiring a virtual receptionist and need incoming call volume to get an accurate quote and set up. Is it possible to get that?

Responses

ComcastBiz_Support

Administrator

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261 Messages

5 years ago

Hi JJPeterson and thank you for reaching out. There are two articles that might help with the Call Logs so you can track the incoming volume. The first is Access call history for your Business VoiceEdge account and the second, since it sounds like you have trunking with the extensions would be Access your Comcast Business Trunks Call Detail Records . If you have any trouble or aren't able to get what you need, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and we'll be glad to work on this for you.

-Gina

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user_759980

1 Message

@ComcastBiz_Support this isnt working for me - it only shows the outbound calls not incoming.

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1 month ago

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Comcast_Benjamin

Official Employee

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37 Messages

user_759980 Hello! Thank you for reaching out to us here on our Business Forum. When you can, please send a Direct Message with your Business Name and Address that would be great. Here are instructions on how to do that in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 month ago

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