New Contributor
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7 Messages
Deleting Mass Voicemails using Website
In the old voiceedge portal, you could at least delete 10 voicemails at a time. The current portal only allows you to delete ONE at a time, which is incredibly frustrating and time consuming. Especially when the portal is very slow, taking up to 20-30 seconds between delete.
There should be an option to select all voicemails displayed (usually it's 10 at a time) as well as an option (with safety prompt) to be able to select all voicemails to delete.
CC_Gina
Gold Problem solver
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421 Messages
4 years ago
I appreciate the feedback on this CDE, we understand how beneficial it would be to have a bulk Delete option and will continue to pass this input along. You can also reference this thread which addresses this issue and has a link for management of voicemail services too.
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user_a370ef
New Contributor
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2 Messages
4 years ago
any resolution to this yet ? I do not have time to delete 976 voicemails or deleted voice mails
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user_763c25
New Contributor
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1 Message
2 years ago
If we can't bulk delete voicemails, there should at least be a button to empty the voicemail trash. It just took 30 minutes to delete 96 voicemails one at a time, but now I have to delete permanently from the voicemail trash one at a time as well. I have 3 offices and we always have a ton of voicemails. I need a full time employee just to keep up with deleting messages. It is also ridiculous that you can't have transcription active with auto delete. All of our voicemails go to our office email inbox so all employees can check them and know which ones are returned. If they are important, we save to the client file and then delete the email. Then we also have to login and delete it from the voicemail system and then again from the voicemail trash. There's an option to set them to autodelete once forwarded to email, but that turns off transcription. The whole point of sending to email is to increase efficiency. We don't have speakers on our computers so we can't listen to voicemails and only one user can be logged into the central voicemail at a time. The entire system is broken and redundant. I'm already looking for a new phone provider. We switched to Comcast less than a year ago and have spent more time with support trying to make the system work than we have spent actually using the system.
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user_95dd8b
New Contributor
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1 Message
2 years ago
I have the same problem. A simple "delete all" button would save hours of aggravation. Comcast is costing business so much money with this stupid glitch and it doesn't seem interested in fixing it. Seriously, a high school kid in a computer programming class could throw a button on there, easy stuff. Bad business, Comcast.
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peacejourney
New Contributor
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4 Messages
2 years ago
I've not seen a resolution other than using the dial in system to delete the messages... has there been any movement to allow for a delete all from the online phone system??? I'm with the other users, completely frustrating to need to delete each from the voicemail box, AND THEN NEED TO DO THE SAME IN THE TRASH! I can empty trash on my phone, on my emails, etc. etc. Why not empty trash in comcast voicemail??
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user_goms
New Contributor
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1 Message
2 months ago
Cat believe this is still a dilemma. Any news on deleting bulk voice messages? I do not even have the voicemail option in my Comcast Business app.
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peacejourney
New Contributor
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4 Messages
2 months ago
I saw this solution but it wasn't applicable to me... we don't use the app, and the options noted were not available in the web version of the account.
So far all I'm seeing are options to delete from the app, not directly from the web-based site. Anyone found a solution for web-based bulk deletion?
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