New Member
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1 Message
Changing Direct Lines
We recently had Comcast Business VoiceEdge installed at our new office. We were issued a main number and 4 direct numbers for the 4 phones in our office.
(XXX) XXX-2804 Conf Room
(XXX) XXX-2805 Open Office
(XXX) XXX-2806 Employee 1
(XXX) XXX-2807 Employee 2
2 of the numbers are assigned to employees and the other 2 are assigned to an open office and conference room.
The problem is that comcast did not assign the numbers to the employees as discussed so I am wondering if I can assign Employees 1 & 2 to the numbers that the Conf Room and Open Office currently hold? Is it a matter of physically moving the phones or is this handled through the portal?
Thanks,
Wayne
Accepted Solution
user_Phil
Advocate
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1.1K Messages
7 years ago
Hi bmendoza and welcome to the support forums.
I would like to help with your phone inquiry. Please private message me your account number and the name of your business.
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CCMichael
Gold Problem solver
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575 Messages
7 years ago
Hello and welcome to forums,
Have you been able to visit the site https://business.comcast.com/getstarted to review the wealth of training resources available to you? Please visit this page to learn more about your feature access and please let me know if you do not find what you are looking for.
Thank You
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bmendoza
New Member
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1 Message
7 years ago
We also have 4 direct numbers with 4 phones in our office:
Direct Phone Person Ext
(XXX) XXX-1325 Recepcionist 201
(XXX) XXX- 6424 Employee 1 202
(XXX) XXX- 6426 Employee 2 203
(XXX) XXX- 4950 Employee 3 204
We want Recepcionist to receive incoming call from direct phone numbers: 1325, 6426 and 4950
The bveportal don't allow me to assign alternate numbers to Ext. 201.
What can we do?
Thanks,
Bernui
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