New Member
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4 Messages
Can't change caller ID
I've seen a number of posts about this same issue but the online portal isn't allowing me to change the caller ID for one of our phones. I get the same vague "something went wrong" error that asks me to try again in 24 hours but this has been happening for about a week now. Somehow when I was trying to modify the caller ID for a new staff member, it changed mine as well so we currently have two phones with the same name on the caller ID and it has caused some confusion.
What do I need to do to get this fixed?
Comcast_Airelle
Official Employee
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80 Messages
1 year ago
Hi there! We are sorry to hear that you are having issues with your caller ID feature. We know how important it is to get this fixed. Our awesome team will be happy to help.
Please send us a direct message with your full name, business name, full address, and phone number. • Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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