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rhuffman_ACLS

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December 13th, 2022

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's post

2 years ago

R

I've seen a number of posts about this same issue but the online portal isn't allowing me to change the caller ID for one of our phones. I get the same vague "something went wrong" error that asks me to try again in 24 hours but this has been happening for about a week now. Somehow when I was trying

R

rhuffman_ACLS
posted a question

July 6, 2023

2 years ago

I've seen a number of posts about this same issue but the online portal isn't allowing me to change the caller ID for one of our phones. I get the same vague "something went wrong" error that asks me to try again in 24 hours but this has been happening for about a week now. Somehow when I was trying

rhuffman_ACLS
replied to a comment on
rhuffman_ACLS
's post

2 years ago

R

We recently had to reassign a phone to a new user after an employee left and was replaced. The new user was sent an invitation and created a new account. I re-assigned the phone to the new user and everything looks fine in the admin portal. The problem is, when users receive a call from this phon

R

@Comcast_Airelle​ No, I have not. How do I go about doing that?

rhuffman_ACLS
replied to a comment on
rhuffman_ACLS
's post

2 years ago

R

We recently had to reassign a phone to a new user after an employee left and was replaced. The new user was sent an invitation and created a new account. I re-assigned the phone to the new user and everything looks fine in the admin portal. The problem is, when users receive a call from this phon

R

@Comcast_Antoine​ Thanks for your reply. Yes, we are still having trouble. I just heard from another user that they were forwarded a call from the new user and the caller ID came up as "unused seat".

rhuffman_ACLS
followed
rhuffman_ACLS
's post

2 years ago

R

We recently had to reassign a phone to a new user after an employee left and was replaced. The new user was sent an invitation and created a new account. I re-assigned the phone to the new user and everything looks fine in the admin portal. The problem is, when users receive a call from this phon

R

rhuffman_ACLS
posted a question

December 13, 2022

2 years ago

We recently had to reassign a phone to a new user after an employee left and was replaced. The new user was sent an invitation and created a new account. I re-assigned the phone to the new user and everything looks fine in the admin portal. The problem is, when users receive a call from this phon

R

rhuffman_ACLS
joined community.

December 13, 2022