New Member
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1 Message
Cannot enter E911 information....
I start the desktop application. I sign in and can see all the details in the background behind the E911 popup and it is all good. BUT
I CANNOT CONFIRM MY ADDRESS WHEN ENTERED INTO E911......
I have called in about this previously. I am stuck on multiple users accounts. I am not DAFT as I am 30 year I.T. vet. I know how to type in an address too being 51 years of age and having done this once or twice in my lifetime.
No matter what combination / trick / voodoo / or chicken blood I use your app will NOT confirm the address as entered IDENTICALLY as my account shows in the website. We do exist at the given address..... the given address is REAL and we pay handsomely for it.
ZERO response to my original ticket and now I have multiple users who cannot use their application because your app denies that our address is valid - and I cannot bypass it to just use the phone app in the meantime.
BTW..... before you tell me to login to my admin account online and fix it there..... the tech on the phone tried that on the original ticket and it also does not allow us to enter E911 information.
I want EVERYONE to know this is a bad safety issue as it pertains to my users being able to call 911 in case of an emergency. This is required by law and it is BROKEN AF on Comcast Business Desktop App.
I NEED A SOLUTION TODAY NOT TOMORROW.
user_969005
New Contributor
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6 Messages
3 years ago
Same issue. 8 users. Every response on this forum is "send us a private message" never a solution posted. Pointless. They should post solutions or shut down the whole forum.
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dwabare92
New Contributor
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2 Messages
3 years ago
Same here...hopefully this is fixed.
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user_5f9cfd
New Contributor
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6 Messages
3 years ago
Same issue on my side as well.
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user_5f9cfd
New Contributor
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6 Messages
3 years ago
Back up, try closing out all task in task manager.
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Mario_S
New Contributor
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5 Messages
3 years ago
Seems like it's fixed for me. Anyone else still having this issue?
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dwabare92
New Contributor
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2 Messages
3 years ago
Hi guys, I was able to have the account admin manage it within voice edge - update my E911 information. From there I closed out of voiceedge completely and went back and and was able to simply hit 'Confirm'
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user_d773fe
New Contributor
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2 Messages
3 years ago
I think it has been fixed, all our users were able to save.
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user_57e671
New Contributor
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10 Messages
3 years ago
It seems to be resolved, I was able to now sign in again and not get hassled about my E911 Address
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Rick1
New Contributor
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16 Messages
3 years ago
confirmed, back up and working close and reopen app
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user_d71cc1
New Contributor
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2 Messages
3 years ago
I just had 2 coworkers with the same issue. I went into the E911 settings for each user in the business account and made updates to the address...I took off the Rd. from the street and selected RD from the suffix field AND the zip code was incorrect. So when they were entering the address to confirm it wouldn't accept it because of the zip code. As soon as I fixed it on the business side, it worked in the app. I also had to run the update on the local app.
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user_d71cc1
New Contributor
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2 Messages
3 years ago
Make sure the address on the business side for the user is correct. I had 2 users trying to confirm their E911 address and were using the correct zip code, but the zip code was wrong on their account on the business side. Also, run the update for the app.
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user_c44625
New Contributor
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4 Messages
3 years ago
Looks like this is back again today. My address has not changed, and they're obviously doing something on the back end that fixes this because eventually the same address I've been using for the past 4 years validates again...
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user_29f58b
New Contributor
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1 Message
1 year ago
I reset my voice edge app on my MacOS a few days ago and this E911 stuff also happened, wouldn't let me pass through. I reinstalled voice edge several times to no avail. Updated my OS to Sonoma but still, nada. Now I just tried installing the app again, and before I opened it, I clicked Show Package Contents > MacOS > Voice edge terminal and a text note of codes popped up. I then open the Voice edge app and voila! None of that E911 address update anymore! Hallelujah!
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ashtonrg
New Contributor
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1 Message
9 months ago
Having this same issue 3 years later...
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user_fbfa3a
New Contributor
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5 Messages
7 months ago
Also having this issue.
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