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DavidLig's profile

New Member

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1 Message

Fri, Sep 7, 2018 9:00 AM

Voicemail box full, no notification or bulk delete option

Issue 1:

My voicemail box filled up 6 weeks ago and stopped taking messages.

Since there is no notification I have no way of knowing my box is full, therefore I am losing messages and potentially business. 

 

Issue 2: One I realized the box was full I went to my online portal and attempted to bulk delete (select all-delete) 155 messages, but there is no way to do that. I called customer service and they confirmed it is not possible. I had to sit there and delete them one -at- a- time. As if I have nothing better to do.

 

For a business account, this is absurd.   My request:

 

1- Please provide the option to receive box full notification at an email of my choosing.

2 - Please provide the ability to bulk delete mesages

 

 

Responses

New Member

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163 Messages

3 y ago

I can understand your frustration. I would like to look further into your mailbox concerns. Can you please provide the name, address and phone number through private message?

New Member

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1 Message

3 y ago

DITTO

frustrating

Official Employee

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56 Messages

3 y ago

I can help you configure your Business VoiceEdge service to get the most out of it. We do have options for notification and voicemail management. Please send a private message so we can review your account and voice settings. 

Official Employee

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401 Messages

3 y ago

We appreciate your feedback atk0001 and will pass it on; we want to make sure that your services work as seamlessly as possible for you. There is not currently a way to bulk delete, but there are some helpful tips for voicemail management in this link: https://business.comcast.com/help-and-support/voiceedge/manage-voicemail-settings-for-users/

New Contributor

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2 Messages

3 y ago

I'd like to know what your solution is @Comcast_Claude.  Because I spent about 60 minutes explaning both these issues to one of your collegaues and then one of your "engineers".  I would have had more success talking to a Martian. These two issues are awful for end-users.  Why should we have to delete messages twice?

New Contributor

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1 Message

2 y ago

Then make a bulk email delete! Your customers have been asking for it for a LONG time, just do it!!

New Contributor

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1 Message

1 m ago

This is one of the best examples of how Comcast Business Voice Edge is an inferior product to almost other VOIP services. The hours I have spent on the phone with Comcast Reps attempting to fix problems like this is incredibly frustrating. If I weren't locked into an overpriced contract I would leave.

New Contributor

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1 Message

1 m ago

Wow this is shocking a simple bulk delete button hasn't been implemented. The worst part of going through 90 messages to delete one-by-one is that it takes 13 seconds for each one. Kill me now.....

(edited)

New Contributor

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1 Message

3 d ago

And then you have to go through this grueling process again to empty them out of the trash folder. I open three different browser windows with the left one starting at the top, the 2nd one in the middle and then the third one at the bottom (but working upwards) just deleting away. About every five minutes, they all get hung up and I have to spend a couple of meetings getting them running again.