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informalag's profile

Visitor

 • 

3 Messages

Wed, May 13, 2015 12:00 PM

unable to forward calls online - feature not available for this number message..

Hello, 

 

when I login to my account online and go to call features/call forwarding I see "this feautre is not available for this phone number" at the top of the page and i'm unable to save any settings on that page. I know i have the feature so how come it is not activiated online? 

 

Please advise. 

 

-Sam

Responses

Advocate

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1.4K Messages

6 y ago

Hello informalag and welcome,

 

Please contact 800-391-3000, use technical digital voice, the technical agent will need to authenticate you, then provide the agent with the telephone number and ask for confirmation that this is a full featured telephone number. The basic telephone lines used for FAX, Credit Cards, Alarm systems, and other data only telephony processing do not have any of the full featured call features, such as call forwarding, call waiting, etc.  

 

Hope this helps you out. 

Visitor

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3 Messages

6 y ago

Hi VBSSP-RICH,

 

Thanks for your reply. 

 

I've called already got my calls forwarded to a different number but had to do it manually so I know i have the feature. I just want to be able to do it online so I don't have to go to the office every time I want to stop or change call forwarding as that will defeats  the purpose if I have to to the office when i'm out of town and such. 

Administrator

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1.9K Messages

6 y ago

Hi informalag.  The Business VoiceEdge product allows customers to manage features online.  However it is still possible to remotely manage call forwarding feature associated with this account.   Here is a Link to an earlier post on how to manage the feature remotely. 

 

Thank You

 

 

 

 

Visitor

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3 Messages

6 y ago

Hi John,

 

When i try to login to the link you provided i get the following error:

 

 BroadWorks server is currently unavailable. Please try again later

 

There's nothing that is working right so far. Phone wasn't working, site is not working, now this not working... This should be business service that i pay a lot of money for, so i expect to get what i'm paying for. Very fursturating. 

 

thanks