Business Voice & VoiceEdge
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Call Forwarding

Can I utilize the call forwarding feature from a remote location or does it have to be from my office?

4 REPLIES 4
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New Member

Re: Call Forwarding

Someone please answer Jackson, and I'll have an answer as well. We used to be able to set call forwarding from the online account manager... until they overhauled the website to make it look better, but function worse. What's the real benefit of forwarding calls if you have to be in the office to start the forwarding. There are times when you can't get to the office to do that, and the online forwarding capabilities worked great. wtf?

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Community Manager
Community Manager

Re: Call Forwarding

Welcome VJackson.  It is not necessary to be on site to activate call forwarding.  Here are the steps to complete remote access to call forwarding.   Please let us know if you need additional assistance. 

 

Remote Access to Call Forwarding
Manage your call forwarding functions while away from work. If you are away
from your business but would like to change the phone number to which your
calls are being forwarded, you can do so from a remote location, thus ensuring
your business voice continuity. Additionally, you may activate and deactivate
your call forwarding service from a number other than your business line.
To use Remote Access to Call Forwarding:


First-time use: PIN setup
• Your initial PIN is the last 5 digits of your business telephone number. For
security purposes, it will need to be changed upon your first login.


• To change your PIN, dial from your office phone, follow the
Interactive Voice Response (IVR) and enter your new PIN (must be between 4
and 8 digits).


• Please do this immediately so you can enjoy the benefits of Remote Access
to Call Forwarding (RACF) when you are away from your office or cannot
access your office.

Next, obtain your RACF Access Number by going to businessclass.
comcast.net. Use the RACF Access Number lookup tool under the
Business Class Voice section of the page. The RACF Access Number will
be the number you call to remotely activate call forwarding. Document this
number for future reference.


Ongoing use:
Call your RACF Access Number provided to you by Comcast from a remote
phone to access IVR.
Note: Long-distance charges may apply when dialing the RACF Access Number.


After the IVR prompt, enter the 10-digit business phone number that you
want forwarded, beginning with the area code.


Once the IVR validates the number, enter your PIN number (must be between 4
and 8 digits).


• Once you have successfully entered your PIN, you will be allowed to activate
call forwarding, deactivate call forwarding or change the call forwarding
number.

 

Thank You

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Community Manager
Community Manager

Re: Call Forwarding

Welcome Me. Currently online management for call forwarding is available in the New England Market.  Here is the Link to guide with additional information.

 

Activate Call Forwarding Selective online

  1. Go to http://web.businessvoice.comcast.net and log in to Business Voice Online.

  2. From the Main Navigation page, click Incoming Calls.

  3. From the Incoming Calls page, click Call Forwarding Selective.

  4. Designate the number to which you want to forward calls, and click Apply.

  5. Click Add, then enter the list of numbers you want to selectively forward, and click OK.

  6. Once your list is saved you can activate, edit and/or delete it.

Note: When creating your list of incoming calls to forward, enter the area code plus the seven-digit number for both local and long-distance numbers, and 011 plus the country code for international calls. You will not be able to answer calls from these designated numbers on your line while Call Forwarding Selective is active. To resume receiving calls on your business line from the designated numbers, deactivate Call Forwarding Selective or remove the numbers from the Call Forwarding Selective list online. Call Forwarding Selective will only forward calls when accurate Caller ID information is available.

 

Deactivate Call Forwarding Selective online

  1. Go to http://web.businessvoice.comcast.net and log in to Business Voice Online.

  2. From the Main Navigation page, click Incoming Calls.

  3. From the Incoming Calls page, click Call Forwarding Selective.

  4. Click Off, then click Apply.

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New Member

Re: Call Forwarding

That's nice. So, there is a separate page to access your voicemail still. You revamp your website for us to have all the business services "under one roof" as a customer support representative told me yesterday on the phone, yet even he couldn't tell me how to access calling features from here. That little link you provided would have come in quite handy yesterday -(i may have lost two clients yesterday because of this). Better yet, that link would be terrific IF IT WAS ON THE WEBSITE where I access everything else in my account. Here, the account says I have internet and phone services. I can access everything about internet and email, but there is no access to any phone service management from this website. For future reference, put that link - better yet, incorporate that website - into the main customer portal here on businessclass.comast.net. Why have it in two separate places with no reference to eachother other than in some whitepaper? Actually, it's also available via the "X-finity" website - i just found out. Isn't that for home solutions? Why, as a business, should i even think of going through the X-finity website when we don't even have cable tv in the office?

 

Thanks for considering this and acting accordingly.