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New Member

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3 Messages

Tuesday, August 23rd, 2022 3:50 PM

Intermittent issue - Callers can't hear us

Frequently, but inconsistently, our Business Voice service will go through a phase where many incoming calls will be received where we cannot hear the person on the other side of the call, though they have reported that they can hear us. Once in a while this extends to outgoing calls we make as well. This has happened many times since we moved our office to a new location back in December 2021, though the issue hasn't really come up before a few months ago. We never had issues at the old location, though we have encountered some issues with our Comcast Business account since we moved as the account was initially set up incorrectly (mostly resolved now). I've also noticed that our call history doesn't show up in the call history section of the Business Voice Dashboard through our account online, and wonder if the two stem from the same root issue.

Official Employee

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55 Messages

5 months ago

Hi there. We are sorry to hear you are having trouble with service. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

New Member

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3 Messages

@Comcast_Airelle​ To confirm, the "chat icon" is for Direct Messaging. "Xfinity Support" is not a valid recipient for the Direct Messaging, however. Do you want me to send my message directly to you as the recipient, then?

Official Employee

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55 Messages

5 months ago

I'm sorry that didn't work for you. If the system will allow to send it directly to me, that's fine too! -Airelle 

New Member

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3 Messages

@Comcast_Airelle​ Unfortunately, it seems neither option is being accepted. When typing in a recipient name for "To", neither shows up as a valid user account to communicate with. There is a "ComcastBiz_Support" with the 'Comcast Business' icon, though I can't verify if that's a genuine support account either.

Official Employee

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55 Messages

Thanks for letting us know. Can you try searching for "Comcast Business". That should be the right one! -Airelle