Comcast Business Support Community

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Intermittent issue - Callers can't hear us

Frequently, but inconsistently, our Business Voice service will go through a phase where many incoming calls will be received where we cannot hear the person on the other side of the call, though they have reported that they can hear us. Once in a while this extends to outgoing calls we make as well

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@Comcast_Airelle Unfortunately, it seems neither option is being accepted. When typing in a recipient name for "To", neither shows up as a valid user account to communicate with. There is a "ComcastBiz_Support" with the 'Comcast Business' icon, thou

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Intermittent issue - Callers can't hear us

Frequently, but inconsistently, our Business Voice service will go through a phase where many incoming calls will be received where we cannot hear the person on the other side of the call, though they have reported that they can hear us. Once in a while this extends to outgoing calls we make as well

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@Comcast_Airelle To confirm, the "chat icon" is for Direct Messaging. "Xfinity Support" is not a valid recipient for the Direct Messaging, however. Do you want me to send my message directly to you as the recipient, then?

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Intermittent issue - Callers can't hear us

Frequently, but inconsistently, our Business Voice service will go through a phase where many incoming calls will be received where we cannot hear the person on the other side of the call, though they have reported that they can hear us. Once in a while this extends to outgoing calls we make as well

500

2

Intermittent issue - Callers can't hear us

Frequently, but inconsistently, our Business Voice service will go through a phase where many incoming calls will be received where we cannot hear the person on the other side of the call, though they have reported that they can hear us. Once in a while this extends to outgoing calls we make as well

500

2