Manage Comcast Business My Account user permissions (Answered)

Once you have activated your account and added some users, you can adjust the settings for each user depending on the capabilities desired for them. Read on to find out how to assign privileges to your users, how to transfer the Primary Manager role and which privileges are associated with each user type.

Please note, the Primary Manager or Services Manager can change user permissions, but only the Primary Manager can transfer their role to another user.

Some customers with Enterprise-level services may have a slightly different version of the following My Account feature. If the images in this section vary from what you see in your account, please refer to the Alternate manage user permissions section.

1. Sign in to My Account and select Users from the account management menu.
2. From the Users Directory, locate the user whose permissions you want to change and select View Profile.
   
   
   
   
3. Under User Details, you can Edit User Information to make edits to the user name or role.
   
   
   
   
4. Under Account Information, you can Edit Accounts to add or remove linked accounts that the user can access.
   
   
   
   
5. Under Text and Email Preferences, set preferences for what Comcast Business notifications you wish to receive via Text / SMS, email, or both. You will see different notification options depending on the user role.
   
   

If your screens appear to be different than the screens displayed in the section below, please refer to the Alternate transfer Primary Manager role section.

This is only available to the Primary Manager on the account.

1. Sign in to My Account and select Users from the account management menu.
2. Select View Profile under the user who is the Primary Manager. Then select Transfer Primary Manager Role.
   
   
   
   
3. Once you select a new Primary Manager from this list of users, continue the process to confirm this transfer.

Note: Only users assigned as Services Managers or Services and Billing Managers on this account can be reassigned as Primary Managers. If you have no active Services and Billing Manager users on your account, the option to create a new user will appear. Once the new Primary Manager is selected, the previous Primary Manager will be assigned the role of Services and Billing Manager.

If the images in the Manage user permissions section above vary from what you see in your account, please follow these steps below.

For new users

1. Sign in to My Account and select Users from the account management menu.
   
   
   
   
2. From the User Directory, locate the user whose permissions you want to change and select the user’s hyperlinked name or use the three-dot dropdown to the right of the user’s name and select View Profile.
   
   
   
   You can filter the list of users by searching by name, access, and/or account status.
   
   
   
   
   
   
   
3. Under the user’s name, you can select the pencil icon to edit the user’s Name.
   
   
   
   
   
   
   
   
   
   
   
   
   
4. To add or change your mobile phone number, click Add mobile phone number or select the pencil icon.
   
   
   
   
5. Scroll below the Enter Email & Name section and use the checkboxes to Select what this user needs access to. Click the Next button in the bottom right corner of the screen.
   
   
   
   If you select Service Portals, clicking Next will launch the Select Permissions page, where you will use dropdowns to set the user’s access to the appropriate service management portals. When you are done selecting permissions, click the Next button in the bottom right of the screen.
   
   
   
   
6. On the Billing Accounts page, use the checkbox(es) to assign billing account(s) to the user. Click Next.
   
   
   
   
7. On the Review & Send Invite screen, review your selections and click Send Invite. The recipient has 24 hours to click the link in the invite before the link expires.
   
   
   
   

For existing users

1. Navigate to the user’s profile page and scroll down to the user’s Services & Permissions tab. Click Manage Permissions.
   
   
   
   
2. Use the Select Permissions dropdowns to set a user’s permissions. When you are done selecting permissions, click the Next button on the bottom right of the screen.
   
   
   
   

Notifications

To set preferences for what Comcast Business notifications the user will receive via Text / SMS, email, or both, click the profile icon on the top right of the screen and select Text & Email Preferences from the dropdown. Refer to the Manage preferences for notifications in My Account article for guidance.

If your screens appear to be different than the screens displayed in the Transfer Primary Manager role section above, follow these steps below.

This is only available to the Primary Manager on the account.

1. Sign in to My Account and select My Profile from the profile menu in the top right.
   
   
   
   
2. Select the Transfer Primary Manager button in the top right corner.
   
   
   
   
3. Use the Select a New Primary Manager search field to locate the person you want to designate as the new primary manager, or choose the radio button beside the Name of the new primary manager.
   
   
   
   
4. Click Next on the bottom right corner of the screen.
5. If more than one record is found, select the appropriate record and click Next.
   
   
   
   
6. Review the information on the Confirm New Primary Manager screen. Place a check in the box beside I acknowledge that by confirming this transfer, all access and permissions associated with this account will be removed from my profile. After transfer, I will be signed out. Click Confirm Transfer & Sign Out.