Add, delete, or deactivate My Account users (Answered)

Whether this is your first time inviting users to My Account or you simply need a refresher, this article outlines the process for adding new account users and providing specific permissions and access. We’ll also walk through how to delete or deactivate users.

Some customers may have a slightly different version of the following My Account feature. If the images in this section vary from what you see in your account, please refer to the Alternate Invite a User section.

1. Sign in to My Account and select Users from the account management menu.
2. Select Invite User.
   
   
   
   
3. Enter the new user's email address and select Verify Email.
   
   
   
   
4. Once the email address is verified, enter the new user’s first and last name and select the role that you wish to assign to them. Then select Continue.
   
   
   
   
5. Once you have confirmed that the information provided is correct, you will be prompted to review details and send the invite.
   
   

For more information on user roles, please read Manage user permissions.

The activation link emailed to the new user expires after 24 hours. The following steps outline how a new user will activate My Account.

1. Select Activate My Account from the Comcast Business invitation email.
   

   
   
   

2. Enter the First Name and Last Name, then select Continue.
   
   
   
   
3. A confirmation screen will display the email address this user will need to sign in to their account. Selecting Sign In will bring the user to the My Account sign-in page.
   
   

Deactivating a user will suspend their access to the account, but it will not remove any of their information or My Account settings.

If your screens appear to be different than the screens displayed in the section below, please refer to the Alternate deactivate a user section.

1. Sign in to My Account and select Users from the account management menu.
2. Select Deactivate User from the three-dot menu to the right of the user you wish to deactivate. You will then be asked to confirm deactivation.
   
   
   
   To reactivate a deactivated user, follow the same steps and select Reactivate User.

Deleting a user will remove their My Account access, information, and settings.

If your screens appear to be different than the screens displayed in the section below, please refer to the Alternate delete a user section.

1. Sign in to My Account and select Users from the account management menu.
2. Select Delete from the three-dot menu to the right of the user you wish to delete. You will then be asked to confirm deletion.
   
   

If your screens appear to be different than the screens displayed in the Invite a user steps above, follow these steps below.

1. Sign in to My Account and select Users from the lefthand menu.
   
   
   
   
2. Select Invite New User.
   
   
   
   
3. Enter the new user's email address and select Verify email.
   
   
   
   
4. Once the email address is verified, enter the new user’s first and last name.
   
   
   
   
5. Use the checkboxes to select the user’s access options. Users will have access to My Account as a default setting. Users can have a combination of billing, account, user, and service portal permissions. Click the Next button on the bottom right corner of the screen.
   
   
   
   If you select Service Portals, clicking Next will launch the Select Permissions page, where you will use dropdowns to set the user’s access to the appropriate service management portals. When you are done selecting permissions, click the Next button on the bottom right of the screen.
   
   
   
   
6. On the Billing Accounts page, use the checkbox(es) to assign billing account(s) to the user. Click Next button in the bottom right corner when you are finished.
   
   
   
   
7. Review the User Information section and click Send Invite.
   
   
   
   
8. The user will receive an email invitation. The user has 24 hours to accept the invitation.

Deactivating a user will suspend access to the account but will not remove any information.

If your screens appear to be different than the screens displayed in the Deactivate a User section above, follow these steps below.

1. Sign in to My Account and select Users from the lefthand menu.
   
   
   
   
2. Locate the user you wish to deactivate and select Deactivate User from the three-dot menu to the right of the user you wish to deactivate. You will then be asked to confirm deactivation.
   
   
   
   
   
   
3. You can also deactivate a user from their profile page by clicking the Deactivate This User link.
   
   
   
   

Deleting a user will remove their My Account information.

If your screens appear to be different than the screens displayed in the Delete a User section above, follow the steps below.

1. Sign in to My Account and select Users from the lefthand menu.
   
   
   
   

2. Locate the user you wish to delete and select Delete User from the three-dot menu to the right of the user you wish to delete. You will then be asked to confirm deletion. 
   
   

    

    

3. You can also delete a user from their profile page by clicking the Delete This User link.