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Comcast_Jessie's profile
Administrator

Administrator

 • 

152 Messages

Wed, Sep 15, 2021 10:28 PM

Assistance with Comcast Business Account refunds

Does your Comcast Business account number begin with 9 or 7 and have a credit balance? Are you looking to have the balance returned to you via paper check? Please email CBARMGMT@comcast.com with the following information. Please allow 4 business days for a response from one of our team members. Providing complete and accurate information below will ensure your request is processed timely and correctly.

Requested Information:

  • Contact name and email address on file
  • Full Account Name and Number
  • Credit balance amount
  • Mailing Address where check should be sent to

New Contributor

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3 Messages

5 m ago

Hi Jessie, quick question! What about business accounts that start with 8? Is check the only option offered for credit balances?

Official Employee

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30 Messages

Hi, @user_dcf6a5,

 

How the refund is issued depends on the circumstances of the credit balance such as if you canceled your account and were not transferring. If applicable it could be refunded to the credit card used. If a refund attempt fails to process to the last payment method, it will then typically be submitted via check. 

 

As far as the account number starting with 8 we can look further into that, just keep in mind processes may be different if you have a multi location account compared to 1 standard location. 

New Contributor

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3 Messages

Wow! That was amazingly fast and highly appreciated. SO much so that I need a minute to respond.

New Contributor

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3 Messages

Ok to clarify for you would you be ok with me answering your questions via this post or a pm?

Official Employee

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30 Messages

We can definitely discuss your account specifics via a private message, anything useful we can provide publicly after. I know it can be easier to look into your account specifically to provide more detailed information.

 

Go ahead and send us a private message and include your name, business name and address to get us started. 

 

In case you need the steps:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon or https://comca.st/32r1cqt

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

- As you are typing a drop-down list appears. Select "Comcast Business" from that list

- A "Comcast Business" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it