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aic
Frequent Contributor

ARRIS TM604G/CT sporadic failures

Greetings, our office gets internet and telephone service thru Comcast with Cisco DPC3939B and ARRIS TM604G/CT.
Last week calling our third line xxx-xxx-5106 would get answered with a male voice from comcast "ALL CIRCUITS BUSY NOW MESSAGE TX", this no longer happens but think someone @Comcast should know.
Today, our second line xxx-xxx-5104 is constantly blinking as when in use but it is not being used, when calling I see "user busy" I have power cycle both Cisco DPC3939B and ARRIS TM604G/CT a couple of times and
followed the reset procedure at https://business.comcast.com/help-and-support/voice/comcast-business-emta-reset-phone-modem/#basic-t... but the issue persists.

 

I PM Comcast_Gina and Comcast_Joe with the real telephone numbers but they have not seen the message yet. Hopefully this post gets some attention soon.

 

thank you

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3 REPLIES 3
aic
Frequent Contributor

Re: ARRIS TM604G/CT sporadic failures

please disregard. is not the ARRIS at fault

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Community Manager
Community Manager

Re: ARRIS TM604G/CT sporadic failures


@aic wrote:

please disregard. is not the ARRIS at fault


Hey there, aic-- do you still need help with this? Our personal email inboxes are being replaced by this handle in the meantime.

 

Ken

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aic
Frequent Contributor

Re: ARRIS TM604G/CT sporadic failures

I have an eMTA (ARRIS TM604G/CT) that sporadically reports "ALL CIRCUITS BUSY NOW MESSAGE TX". in male voice.

I have three lines; I must be using two lines one to dial out and the one I am calling.

I get the error from any line. sometimes a repeated or second call rings, as expected, some other times I get above error.

 

why the MTA reports all circuits busy now when no one else is calling out and no calls are coming in?

is the eMTA failling?

how can I test if it is failling?

 

I have no access to the eMTA settings, I do not know what the settings consist off, but I have some idea,

 

All I can do is reboot the eMTA and I did that already. someone already reported calling me and that my phone was busy.

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