Greetings, our office gets internet and telephone service thru Comcast with Cisco DPC3939B and ARRIS TM604G/CT.
Last week calling our third line xxx-xxx-5106 would get answered with a male voice from comcast "ALL CIRCUITS BUSY NOW MESSAGE TX", this no longer happens but think someone @Comcast should know.
Today, our second line xxx-xxx-5104 is constantly blinking as when in use but it is not being used, when calling I see "user busy" I have power cycle both Cisco DPC3939B and ARRIS TM604G/CT a couple of times and
followed the reset procedure at https://business.comcast.com/help-and-support/voice/comcast-business-emta-reset-phone-modem/#basic-t... but the issue persists.
I PM Comcast_Gina and Comcast_Joe with the real telephone numbers but they have not seen the message yet. Hopefully this post gets some attention soon.
please disregard. is not the ARRIS at fault
Hey there, aic-- do you still need help with this? Our personal email inboxes are being replaced by this handle in the meantime.
I have an eMTA (ARRIS TM604G/CT) that sporadically reports "ALL CIRCUITS BUSY NOW MESSAGE TX". in male voice.
I have three lines; I must be using two lines one to dial out and the one I am calling.
I get the error from any line. sometimes a repeated or second call rings, as expected, some other times I get above error.
why the MTA reports all circuits busy now when no one else is calling out and no calls are coming in?
is the eMTA failling?
how can I test if it is failling?
I have no access to the eMTA settings, I do not know what the settings consist off, but I have some idea,
All I can do is reboot the eMTA and I did that already. someone already reported calling me and that my phone was busy.