Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
New Contributor

Setting Up Comcast Email on Domain Hosted Elsewhere

About a year ago I started down the path of setting up my domain (echopartners.com)  to use Comcast email.  I never could get it to work, despite the help from all the Comcast folks.

Now I have just transfered my domain to a more capable registrar as I have been moving my website around and just today decided to give the Comcast email another whirl with the new DNS management tools that i have.

I was mirroring the process outlined in "Use your existing domain name with Comcast Business email and web hosting" article and have hit a snag.  I got all the way through setting up the CNAME alias pointing towards echopartners.comcastbiz.net (and have confirmed that it has propogated using whatsmydns.net).  Then I got the dreaded "Unable to Transfer Domain. Please Contact Administrator" message.

I looked under my DNS Info for Domains tab and now I see my echopartners.com domain listed, including all of my needed MX, imap, pop, smtp and so on email DNS settings .  So I'm thinking that my validation while delayed somewhat has actually gone through.

Finally, here's my question: Can I add the Comcast email service and take it for a "test drive" before I transfer over entirely or is it an all or none type of change?  I have to admit I'm just a little bit skittish about changing my email since my entire business depends on it.  Thanks.

Howard

 

 

0 Kudos
7 REPLIES 7
Highlighted
Trusted Forum Contributor

Re: Setting Up Comcast Email on Domain Hosted Elsewhere

Hello hlothrop and welcome,

 

If you can see your (echopartners.com) domain within the DNS info and all the respective domain addresses available, there is no reason why you cannot take and email test drive. Simply save a copy of your existing zone file, then modify your zone file records with the Comcast  echopartners.com domain required MX, NS, etc. DNS address and away you go. Try it you'll like it Robot wink

 

Hope this helps you out.

0 Kudos
Highlighted
New Contributor

Re: Setting Up Comcast Email on Domain Hosted Elsewhere

Rich, I might be game to do just that over the holiday and weekend.  Is it "safe" to attach a picture of my settings here or is that a bad idea?  I'm looking for a little advice on exactly what to change.  Thanks.

Howard

0 Kudos
Highlighted
Trusted Forum Contributor

Re: Setting Up Comcast Email on Domain Hosted Elsewhere

Howard,

 

I would not put my zone file information on this forum for security reasons. The records you need to change and keep track of are MX, NS, A, CNAM.

 

Hope this helps you out.

0 Kudos
Highlighted
New Contributor

Re: Setting Up Comcast Email on Domain Hosted Elsewhere

Rich, actually it confuses me a bit.  

I'm not moving my domain and web site to Comcast...ONLY my email.

And the Comcast DNS settings that I have show me my imap/pop/smtp settings for my email client and then just show me 3 MX settings with priorities from 10 - 50.   The only other DNS  setting I see from Comcast is an autodiscover that I have nop idea what to do with.  Do I change anything other than the MX?

Any suggestions?  Thanks.

0 Kudos
Highlighted
Trusted Forum Contributor

Re: Setting Up Comcast Email on Domain Hosted Elsewhere

If you are only putting your email under the Comcast umbrella you only need to change your MX record and the autodiscover is usually used in the CNAM record.

0 Kudos
Highlighted
New Contributor

Re: Setting Up Comcast Email on Domain Hosted Elsewhere

So I'm fine with the MX records.  Common change.  But what's with the Autodiscover?  Looks like it's only if i want to use MS email client and I have no intention of doing that.  Am I missing something?

0 Kudos
Highlighted
Community Manager
Community Manager

Re: Setting Up Comcast Email on Domain Hosted Elsewhere

Hi hlothrop.  You are correct the autodiscover record is specific to exchange.  It allows for the automatic set up of email accounts on the exchange server with only the email address and password. This is used in place of the manual configuration process.

 

Thank You

0 Kudos