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in the last month my speeds have dropped from 60mbps to 41mbps and I test everyday 8 times.

majorkong
Frequent Contributor

in the last month my speeds have dropped from 60mbps to 41mbps and I test everyday 8 times.

SSIA

I am paying for 60mbps and would like it. I am technologically adapt and have gone through all the routine things I can do up to the Comcast modem. Who do I EMAIL in customer support to have action taken on their side?  The area we live in was completely rewired a few years ago and the comcast crew did a splendid job. 

 

I use  TESTMY.NET as it is more accurate BUT if there is an issue with this test please tell me. I will have this resolved by Feb 1 2018 either by fixing Comcast or by changing vendors.

 

thank you for your attention

 

Official Employee

Re: in the last month my speeds have dropped from 60mbps to 41mbps and I test everyday 8 times.

 

Hi majorkong.

 

I would like to assist with your internet speeds. Please private message me your full name, the full address and the phone number associated with the account. 

majorkong
Frequent Contributor

Re: in the last month my speeds have dropped from 60mbps to 41mbps and I test everyday 8 times.

Hey comcast_phil

thank you for your kind offer much appreciated. Right now I am NOT convinced we have done everything our end to resolve this issue. I would point out that we see 60mb initially THEN it plummets to 1mb at the final phase of the test. We also see interruptions in our skype calls. This is VERY worrying as we need a realiable stream which up until the alteration to the net neutrality act was working perfecty.   We have arranged for a 3rd party to come in an monitor the line more effectively ( one of the advantages of living near IIT in Chicago) and will determine where the problem lies.  This is a GREAT shame as I have taken pains to tell our local Alderman ( Danny Solis) that things had improved in Pilsen. We are an immigrant community trying to run businesses on the web, this kind of issue does NOT help.

Official Employee

Re: in the last month my speeds have dropped from 60mbps to 41mbps and I test everyday 8 times.

majorkong, if you would like, I can certainly review for any signal issues. Please private message your information if you would like to do so.

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