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mattwales's profile

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4 Messages

Wednesday, April 24th, 2019 6:00 AM

Dropping from server Battle.net Network Node in route bad no one at comcast can figure it out.

I'm playing a game called Overwatch and I keep getting dropped from the servers.

 

But if I use a VPN with a different route no drop.

 

I have made over 11 calls to Comcast support.

 

Modem replaced. Lines checked 2 times. 3 Times to Tier 2

 

NO RESOLVE.

 

I know it's not my Net Connection, Hardfware, My Pc or the Game

 

I have tracerouts to show paths and detalied MTR info.

 

Can someone please help?

 

HERE IS THE BAD CONNECTION

 

TRACEROUTE:
traceroute to 50.196.153.222 (50.196.153.222), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.243 ms 0.247 ms 0.271 ms
2 24.105.18.131 (24.105.18.131) 1.079 ms 1.087 ms 1.139 ms
3 137.221.105.16 (137.221.105.16) 1.123 ms 1.159 ms 1.167 ms
4 137.221.66.18 (137.221.66.18) 1.003 ms 1.017 ms 1.027 ms
5 137.221.83.66 (137.221.83.66) 5.807 ms 5.814 ms 5.821 ms
6 137.221.65.68 (137.221.65.68) 5.767 ms 5.942 ms 5.904 ms
7 137.221.68.32 (137.221.68.32) 5.903 ms 5.897 ms 5.899 ms
8 te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net (23.30.206.153) 5.642 ms 5.689 ms 5.643 ms
9 be-11545-cr02.losangeles.ca.ibone.comcast.net (68.86.84.233) 6.726 ms 6.233 ms 6.219 ms
10 be-11525-cr01.9greatoaks.ca.ibone.comcast.net (68.86.84.150) 13.098 ms 13.244 ms 14.769 ms
11 be-7922-ar01.hayward.ca.sfba.comcast.net (68.86.94.154) 14.048 ms 14.102 ms 13.705 ms
12 be-399-rar01.hayward.ca.sfba.comcast.net (68.86.143.90) 23.644 ms 23.674 ms 23.153 ms
13 162.151.79.154 (162.151.79.154) 14.790 ms 14.842 ms 14.835 ms
14 lag-2-acr09.sanjose.ca.sfba.comcast.net (162.151.30.234) 14.044 ms 14.177 ms 14.181 ms
15 50-196-153-222-static.hfc.comcastbusiness.net (50.196.153.222) 28.770 ms 24.009 ms 30.161 ms


24/04/2019 13:49:18 UTC
--------------------

TRACEROUTE:
traceroute to 50.196.153.222 (50.196.153.222), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.303 ms 0.286 ms 0.288 ms Blizzard(24.105.18.3) 0.582 ms 0.595 ms 0.697 ms
3 137.221.105.16 (137.221.105.16) 0.631 ms 0.683 ms 0.891 ms
4 137.221.66.18 (137.221.66.18) 0.613 ms 0.690 ms 0.698 ms
5 137.221.83.66 (137.221.83.66) 5.902 ms 5.918 ms 5.920 ms
6 137.221.65.68 (137.221.65.68) 5.778 ms 5.997 ms 5.973 ms
7 137.221.68.32 (137.221.68.32) 5.700 ms 5.663 ms 5.632 ms
8 te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net (23.30.206.153) 5.802 ms 5.819 ms 5.918 ms
9 be-11545-cr02.losangeles.ca.ibone.comcast.net (68.86.84.233) 7.507 ms 7.512 ms 7.510 ms
10 be-11525-cr01.9greatoaks.ca.ibone.comcast.net (68.86.84.150) 13.137 ms 13.451 ms 12.917 ms
11 be-7922-ar01.hayward.ca.sfba.comcast.net (68.86.94.154) 13.942 ms 14.037 ms 13.814 ms
12 be-399-rar01.hayward.ca.sfba.comcast.net (68.86.143.90) 13.663 ms 13.658 ms 13.644 ms
13 162.151.79.154 (162.151.79.154) 14.739 ms 15.177 ms 15.175 ms
14 lag-2-acr09.sanjose.ca.sfba.comcast.net (162.151.30.234) 14.354 ms 14.458 ms 14.501 ms
15 50-196-153-222-static.hfc.comcastbusiness.net (50.196.153.222) 28.945 ms 30.193 ms 30.192 ms


24/04/2019 13:49:18 UTC
--------------------

PING:
PING 50.196.153.222 (50.196.153.222) 56(84) bytes of data.
64 bytes from 50.196.153.222: icmp_seq=1 ttl=49 time=28.8 ms
64 bytes from 50.196.153.222: icmp_seq=2 ttl=49 time=29.3 ms
64 bytes from 50.196.153.222: icmp_seq=3 ttl=49 time=27.8 ms
64 bytes from 50.196.153.222: icmp_seq=4 ttl=49 time=47.2 ms

--- 50.196.153.222 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 27.855/33.333/47.270/8.065 ms


24/04/2019 13:49:18 UTC
--------------------

PING:
PING 50.196.153.222 (50.196.153.222) 56(84) bytes of data.
64 bytes from 50.196.153.222: icmp_seq=1 ttl=49 time=23.9 ms
64 bytes from 50.196.153.222: icmp_seq=2 ttl=49 time=36.6 ms
64 bytes from 50.196.153.222: icmp_seq=3 ttl=49 time=28.0 ms
64 bytes from 50.196.153.222: icmp_seq=4 ttl=49 time=33.4 ms

--- 50.196.153.222 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 23.991/30.550/36.692/4.895 ms


24/04/2019 13:49:18 UTC
--------------------

MTR:
Start: Wed Apr 24 13:49:18 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.2 0.2 0.3 0.0
2.|-- 24.105.18.131 0.0% 10 0.6 1.2 0.5 7.1 2.0
3.|-- 137.221.105.16 0.0% 10 0.6 0.6 0.5 0.8 0.0
4.|-- 137.221.66.18 0.0% 10 0.7 1.4 0.5 7.4 2.0
5.|-- 137.221.83.66 0.0% 10 5.9 12.0 5.7 67.3 19.4
6.|-- 137.221.65.68 0.0% 10 6.0 12.1 5.8 38.2 12.5
7.|-- 137.221.68.32 0.0% 10 5.5 5.7 5.5 6.2 0.0
8.|-- te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net 0.0% 10 5.7 5.6 5.6 5.7 0.0
9.|-- be-11545-cr02.losangeles.ca.ibone.comcast.net 0.0% 10 7.5 7.3 6.3 8.1 0.0
10.|-- be-11525-cr01.9greatoaks.ca.ibone.comcast.net 0.0% 10 13.6 14.2 13.1 15.1 0.3
11.|-- be-7922-ar01.hayward.ca.sfba.comcast.net 0.0% 10 14.0 13.9 13.7 14.1 0.0
12.|-- be-399-rar01.hayward.ca.sfba.comcast.net 0.0% 10 13.7 14.2 13.6 17.8 1.2
13.|-- 162.151.79.154 0.0% 10 14.9 14.8 14.7 14.9 0.0
14.|-- lag-2-acr09.sanjose.ca.sfba.comcast.net 0.0% 10 14.1 14.1 14.0 14.3 0.0
15.|-- 50-196-153-222-static.hfc.comcastbusiness.net 0.0% 10 23.3 25.9 23.3 28.2 1.8


24/04/2019 13:49:18 UTC
--------------------

MTR:
Start: Wed Apr 24 13:49:18 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.2 0.2 0.3 0.0
2.|-- 24.105.18.131 0.0% 10 0.6 1.2 0.4 7.3 2.0
3.|-- 137.221.105.16 0.0% 10 0.6 0.6 0.5 0.7 0.0
4.|-- 137.221.66.18 0.0% 10 0.7 1.4 0.6 7.4 2.0
5.|-- 137.221.83.66 0.0% 10 5.9 11.9 5.6 67.3 19.5
6.|-- 137.221.65.68 0.0% 10 6.0 11.9 5.6 38.2 12.5
7.|-- 137.221.68.32 0.0% 10 5.6 5.7 5.5 6.2 0.0
8.|-- te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net 0.0% 10 5.7 5.7 5.6 6.0 0.0
9.|-- be-11545-cr02.losangeles.ca.ibone.comcast.net 0.0% 10 7.5 7.3 6.8 8.1 0.0
10.|-- be-11525-cr01.9greatoaks.ca.ibone.comcast.net 0.0% 10 13.7 14.0 13.0 14.9 0.3
11.|-- be-7922-ar01.hayward.ca.sfba.comcast.net 0.0% 10 14.0 13.9 13.6 14.1 0.0
12.|-- be-399-rar01.hayward.ca.sfba.comcast.net 0.0% 10 13.7 14.2 13.5 17.7 1.2
13.|-- 162.151.79.154 0.0% 10 14.9 14.8 14.7 15.1 0.0
14.|-- lag-2-acr09.sanjose.ca.sfba.comcast.net 0.0% 10 14.1 14.1 13.9 14.4 0.0
15.|-- 50-196-153-222-static.hfc.comcastbusiness.net 0.0% 10 29.8 28.0 22.9 32.0 3.0


24/04/2019 13:49:18 UTC
--------------------

 

THIS IS THE GOOD VPN CONNECTION

 

TRACEROUTE:
traceroute to 206.189.218.114 (206.189.218.114), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.340 ms 0.350 ms 0.353 ms
2 24.105.18.131 (24.105.18.131) 1.285 ms 1.300 ms 1.302 ms
3 137.221.105.12 (137.221.105.12) 0.689 ms 0.705 ms 0.821 ms
4 137.221.66.16 (137.221.66.16) 0.606 ms 0.638 ms 0.739 ms
5 137.221.83.66 (137.221.83.66) 24.063 ms 24.068 ms 24.095 ms
6 137.221.65.68 (137.221.65.68) 40.791 ms 38.541 ms 38.527 ms
7 137.221.65.1 (137.221.65.1) 21.767 ms 21.768 ms 21.769 ms
8 137.221.65.7 (137.221.65.7) 21.618 ms 21.641 ms 21.644 ms
9 137.221.70.32 (137.221.70.32) 21.646 ms 21.163 ms 21.140 ms
10 eqix-sv1.digitalocean.com (206.223.117.65) 20.299 ms 13.439 ms 13.431 ms
11 * * *
12 * * *
13 206.189.218.114 (206.189.218.114) 22.545 ms 22.544 ms 22.545 ms


24/04/2019 13:51:59 UTC
--------------------

TRACEROUTE:
traceroute to 206.189.218.114 (206.189.218.114), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.662 ms 0.644 ms 0.641 ms
2 24.105.18.131 (24.105.18.131) 0.982 ms 1.022 ms 1.086 ms
3 137.221.105.12 (137.221.105.12) 1.369 ms 1.369 ms 1.384 ms
4 137.221.66.16 (137.221.66.16) 1.346 ms 1.346 ms 1.352 ms
5 137.221.83.66 (137.221.83.66) 13.362 ms 13.370 ms 13.370 ms
6 137.221.65.68 (137.221.65.68) 13.159 ms 12.986 ms 12.960 ms
7 137.221.65.1 (137.221.65.1) 13.002 ms 13.109 ms 13.081 ms
8 137.221.65.7 (137.221.65.7) 13.048 ms 13.002 ms 12.996 ms
9 137.221.70.32 (137.221.70.32) 15.805 ms 15.730 ms 15.726 ms
10 eqix-sv1.digitalocean.com (206.223.117.65) 15.040 ms 12.865 ms 16.129 ms
11 * * *
12 * * *
13 206.189.218.114 (206.189.218.114) 13.057 ms 13.063 ms 13.056 ms


24/04/2019 13:51:59 UTC
--------------------

PING:
PING 206.189.218.114 (206.189.218.114) 56(84) bytes of data.
64 bytes from 206.189.218.114: icmp_seq=1 ttl=52 time=13.9 ms
64 bytes from 206.189.218.114: icmp_seq=2 ttl=52 time=12.9 ms
64 bytes from 206.189.218.114: icmp_seq=3 ttl=52 time=13.1 ms
64 bytes from 206.189.218.114: icmp_seq=4 ttl=52 time=12.8 ms

--- 206.189.218.114 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 12.831/13.224/13.985/0.472 ms


24/04/2019 13:51:59 UTC
--------------------

PING:
PING 206.189.218.114 (206.189.218.114) 56(84) bytes of data.
64 bytes from 206.189.218.114: icmp_seq=1 ttl=52 time=13.7 ms
64 bytes from 206.189.218.114: icmp_seq=2 ttl=52 time=12.8 ms
64 bytes from 206.189.218.114: icmp_seq=3 ttl=52 time=12.8 ms
64 bytes from 206.189.218.114: icmp_seq=4 ttl=52 time=12.8 ms

--- 206.189.218.114 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 12.835/13.066/13.725/0.405 ms


24/04/2019 13:51:59 UTC
--------------------

MTR:
Start: Wed Apr 24 13:51:59 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 24.105.18.131 0.0% 10 0.6 0.8 0.5 2.4 0.5
3.|-- 137.221.105.12 0.0% 10 0.6 0.6 0.4 0.9 0.0
4.|-- 137.221.66.16 0.0% 10 1.1 0.7 0.5 1.1 0.0
5.|-- 137.221.83.66 0.0% 10 43.9 22.7 12.8 58.8 16.9
6.|-- 137.221.65.68 0.0% 10 12.8 18.2 12.7 66.3 16.9
7.|-- 137.221.65.1 0.0% 10 12.9 22.1 12.7 100.3 27.5
8.|-- 137.221.65.7 0.0% 10 13.0 18.3 12.6 39.8 9.6
9.|-- 137.221.70.32 0.0% 10 12.7 13.6 12.5 20.9 2.5
10.|-- eqix-sv1.digitalocean.com 0.0% 10 14.2 15.0 12.9 23.8 3.5
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 206.189.218.114 0.0% 10 13.0 12.9 12.9 13.0 0.0


24/04/2019 13:51:59 UTC
--------------------

MTR:
Start: Wed Apr 24 13:51:59 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 24.105.18.131 0.0% 10 0.5 0.7 0.5 1.0 0.0
3.|-- 137.221.105.12 0.0% 10 0.9 0.6 0.5 0.9 0.0
4.|-- 137.221.66.16 0.0% 10 0.8 0.8 0.5 2.1 0.3
5.|-- 137.221.83.66 0.0% 10 24.4 24.2 12.8 84.8 23.1
6.|-- 137.221.65.68 0.0% 10 13.0 25.3 12.8 130.3 36.9
7.|-- 137.221.65.1 0.0% 10 85.1 21.2 12.6 85.1 22.7
8.|-- 137.221.65.7 0.0% 10 12.9 17.0 12.8 38.9 8.5
9.|-- 137.221.70.32 0.0% 10 12.8 13.9 12.6 19.3 2.2
10.|-- eqix-sv1.digitalocean.com 0.0% 10 13.1 13.7 13.0 18.6 1.6
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 206.189.218.114 0.0% 10 12.9 13.0 12.9 13.0 0.0


24/04/2019 13:51:59 UTC
--------------------

 

 

 

Advocate

 • 

1.1K Messages

6 years ago

 

Hi mattwales.

 

Thanks for reaching out to the business forums. I appreciate you letting us know about the latency you're experiencing. I'll be glad to review your connection for any issues. I'll need your information in a private message to do so. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?