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whiteoaks
New Member

Cannot access 10.1.10.1

I have been trying to access our online tool to change username and password but I cannot access http://10.1.10.1  an error stating my connection has timed out. Is there another way to change our username and password? 

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4 REPLIES 4
Trusted Forum Contributor

Re: Cannot access 10.1.10.1

Do you know if your gateway is in "bridge mode"? If it is, then access to the http://10.1.10.1 is completely disabled.

 

Also, try http://10.0.0.1 or http://192.168.100.1 . I remember some gateways were using those IP addresses as their config page login.

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whiteoaks
New Member

Re: Cannot access 10.1.10.1

I am not sure if it is on bridge mode but I have tried  http://10.0.0.1 and  http://192.168.100.1 and I am still getting a connection time out error. 

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Trusted Forum Contributor

Re: Cannot access 10.1.10.1

Hello whiteoaks and welcome,

 

If you are not using any Comcast static IP on a Comcast Gateway (CG) including SMCD3G, NetGear3000DCR, or DPC3939B then depress the little black reset button on the rear of the CG for minimum 15 seconds, then your CG will be set back to default setup paramters including your 10.1.10.1 direct interconnect using Enet cable to any LanPoprt 1-4 using cusadmin/highspeed.

 

Hope this helps you out.

whiteoaks
New Member

Re: Cannot access 10.1.10.1

It has worked. Thank you for your help. 

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