Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
JacquiAWP
Contributor

Sidecar issues on Reception Phone

We just had an install one week ago & we've had this issue 2x so far - the sidecar & main reception phone drops all extensions it is only backlit  the info I received was that I had too many people on call share?  This can't be right can it?

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4 REPLIES 4
Trusted Forum Contributor

Re: Sidecar issues on Reception Phone

Hello JacquiAWP and welcome,

 

Normal Comcast Digital Phone service provides 3-way calling feature on each Telephone Number that is not aggregated. If you need tele-conferencing, please go to the Business Class Portal Upware Marketplace and take a peek at Anywhere tele-conferencing application.

 

Hope this helps you out.

 

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countyfire
Visitor

Re: Sidecar issues on Reception Phone

Assuming this is a RECEPTIONIST console who would need to take many calls at once and then route calls appropriatley.  Are you saying that the BVE receptionist does not have this capability and needs to go get a conferencing solution to solve it??  I would think increasing trunks or the ability to have more calls at once is a mor appropriate solution, but maybe I'm not understanding the original problem.  It sounds like a problem we have had on our install as well, but we lose BLM buttons.  Seems like we have to reset the phones way too many times to make the supid things work.

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JacquiAWP
Contributor

Re: Sidecar issues on Reception Phone

We were eventually advised that this was a on-going "software" issue they were aware of & that T3 Engineers were working to resolve it - I never did get a call saying that they had fixed the bug, but the phones came back - it still happens every once in a while & I call - they do something on their end & I unplug & plug the phones back in (the Control +Alt =Delete of the phone world!).  They aren't great with the follow-ups & some of the issues I have are just on-offs, but they can never really explain to me why it happens. It has gotten better, but I have an on-going issue where my reception phone will suddenly go into DND mode all by itself.  I call & get it resolved right away, but they tell me it's been changed on the portal side & I am the only one with admin rights & I rarely go into the portal as I don't find it user friendly at all - the techs I've dealt with are all very nice, but I don't think they are trained very well - I've also started a log for my tickets - that way if I have the same issue I can refer them back to that ticket number; however I have found that whatever database they use for that they generally can't find the ticket with the notes associated with it for the resolution.  My feeling is they rolled out the VoiceEdge too quickly and with very little testing.  The call quality is great, the software still needs some work -  

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countyfire
Visitor

Re: Sidecar issues on Reception Phone

Totally agree and we have similar issues.  You summed up our experience as well.  I would not recommend this service to anyone and consider it BETA at best (meaning if it were version 1, it would be better).  ;-)

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