We recently Moved from ATT to comcast and had comcast phone lines and Internet Installed on December 31st. We are portijng our existing numbers from ATT and was told the numbers were going to be ported on January 6th. As of today they are still not ported and no one can tell me what is going on. This has been extremley fustrating I have called comcast several times and they tell me the numbers are ported. I know they are not because I have called ATT and they said they still have the phone numbers they are waiting on paperwork from comcast to port the numbers. From my knowledge this paperwork was sent to ATT in December. Has anyone ever had this problem. I dont know who to talk to at comcast to get this issue resolved. When I talk to their tech support they show me everything is working and then when I prove to them it is not they do not know what to do. I am losing major business we swithched to comcast to save money but it is costing me a ton more money in lost business.
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about your porting concerns. I am so sorry for any frustrations you must have and you have reached the right team to help get this taken care of for you. Can you please send a private message with your name, the full address, and phone/account number?