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vpeglobal
New Member

Allworx 6x and Comcast

I've kind of been thrown to the wolves here. My employer has an Allworx 6x VOIP system, and we just moved to a new location where we have Comcast Business Class with 3 VOIP lines. Internet setup was easy, I even managed to get Internet flowing through the 6x unit, but I have ABSOLUTELY no idea where to go from here. The only thing I can find about voice on Comcast's website is how to setup voicemail. Where are all the VOIP tutorials? Can anyone help?

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Trusted Forum Contributor

Re: Allworx 6x and Comcast

Hello vpeglobal,

 

If you are a VoiceEdge customer you should be able to go to here and get support for this product.

 

Hope this helps.

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vpeglobal
New Member

Re: Allworx 6x and Comcast

Thank you. How do I know if I have VoiceEdge? My bill says only "Comcast Digital Voice," and I was provided absolutely zero guidance on how to start using the service.

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Community Manager
Community Manager

Re: Allworx 6x and Comcast

vpeglobal.  The Regional Support Center Tier 2 Team is currently working your issue.  Please let us know if you continue to have issues with service restoral.

 

Thank You

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Trusted Forum Contributor

Re: Allworx 6x and Comcast

Hello vpeglobal,

 

If you do not have VoiceEdge Polycom VOIP phone then you will need to go to this website for information and support. Typically most Non-VoiceEdge VOIP phone customers use like Allworx VOIP phone system server and simply use the Comcast Highspeed Internet Service for Ethernet Session Initiation Protocol (SIP) embedded subpackets telephone internal and external (through and embedded PBX) telephone call processing.

 

Hope this help you out.   

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