Hello all. I work from home in Texas. I'm in the oil industry/finance, so I need super-reliable for both phone and Internet, particularly the latter as the applications I use are data-heavy (financial information and whatnot). Alas, Comcast Business did not satisfy. I could regularly count on three or four "hiccups" per day in which I would lose connectvity (which means phone conversations would be cut off -- talk about unprofessional) and incfedibly slow Internet. particularly when it rains. Comcast was unable to address, other than promising they would "fix the nodes" in my area.
I got fed up with it and called to cancel. The unpleasant customer service rep, who kept trying to keep me on the service -- not to mention condescending comments like, "I have a lot of customers who are happy with the service," as though all users are equal and have the same requirements as me -- told me there would be an early termination fee of $1600.
This strikes me as completely ridiculous considering the reason for the termination is Comcast's inabilty to deliver the service that I need and that I contracted for. I would appreciate any advice and suggestions on how to resolve this in a mutally acceptable way, before I go through the trouble of complaints to the Better Business Bureau, the local news stations and a consumer complaint through the Attorney General of Texas.
Hi and welcome to the business forums.
It is regretful to hear about your experience with your services and the issues you encountered. I would like to have your billing concerns reviewed. Please DM me your full name, the full service address and the phone number associated with the account.
A Comcast representative contacted me. His attitude was "tough sh*t" -- I'm liable to buy out the remaining portion of my "contract" with Comcast, since they don't have a record of outages that are Comcast's fault. I'll also note that the contract Comcast alleges I signed mention both a two-tear and a three-year term. Of course, since this is Comcast, a $80 billion company and I'm just a small business nobody, they're going to hold me to whatever gets them the most money.
That I'm disguted beyond belief with this company is putting it mildly. I plan to file complaints with the FCC, the Better Business Bureau and the Attorney General of Texas.