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New Member

Possibly the WORST customer service experience ever.

While speaking with a represenitive on the phone I was told that my $300+ CREDIT that was issued the privious month (due to Comcast double billing me) was "used up already" before ever being applied to ANY of my bills becuase. She went on to explain they found that SIX MONTHS ago COMCAST posted an incorrect payment to my bill. She procedded to say this was the companies error however they went ahead and corrected it. Causeing my credit (keep in mind from being DOUBLE billed the month before) to be used in full. I did not think this sounded right and with no proof of this billing error I wanted to speak to someone else in a management postiion. We are talking over 1300 is charges in the past 30 days. When asked to speak to a manager she said NO. Multiple times. I held twice for over 20 min. Waiting to speak to a manager. She told me again I could not no manger was able to speak to me only she could tell them the situation and they could email me later. I boldy asked 7 times to PLEASE speak to a manger and she told me no it is against policy. Needless to say this is the most insane policy I have ever heard. I even quoted her and said " Aa a customer you are telling me I am not allowed to speak to a manger and she said YES I told you she is busy" I am horrified with this experience. I have spoke with mulitple represenistives over the years and have never had an experience this terrrible. I will NEVER use comcast again. I will be switching as soon as my contract expires. 

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Visitor

Re: Possibly the WORST customer service experience ever.

I can only fully agree. I only have negative experience with customer service.

1) why is it not possible to send an email, so we have proof what has been said, agreed etc.

2) when the customer service promises something e.g. credit, renewal of invoice etc. it is just not done!

on 03/30 customer service even gave me a credit file number cr449111105, but in my new inovoice I don't see any credit reflected, nor a change in the new invoice. It is the same errors again.

If we don't pay, they will cut the line immediately, but if Comcast makes a mistake nothing happens. This is the wors customer servie I have ever experienced.


@chelsea wrote:

While speaking with a represenitive on the phone I was told that my $300+ CREDIT that was issued the privious month (due to Comcast double billing me) was "used up already" before ever being applied to ANY of my bills becuase. She went on to explain they found that SIX MONTHS ago COMCAST posted an incorrect payment to my bill. She procedded to say this was the companies error however they went ahead and corrected it. Causeing my credit (keep in mind from being DOUBLE billed the month before) to be used in full. I did not think this sounded right and with no proof of this billing error I wanted to speak to someone else in a management postiion. We are talking over 1300 is charges in the past 30 days. When asked to speak to a manager she said NO. Multiple times. I held twice for over 20 min. Waiting to speak to a manager. She told me again I could not no manger was able to speak to me only she could tell them the situation and they could email me later. I boldy asked 7 times to PLEASE speak to a manger and she told me no it is against policy. Needless to say this is the most insane policy I have ever heard. I even quoted her and said " Aa a customer you are telling me I am not allowed to speak to a manger and she said YES I told you she is busy" I am horrified with this experience. I have spoke with mulitple represenistives over the years and have never had an experience this terrrible. I will NEVER use comcast again. I will be switching as soon as my contract expires. 


 

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Community Manager
Community Manager

Re: Possibly the WORST customer service experience ever.

Hi Chelsea.  I apologize for the problems you encountered while attempting to resolve your billing questions.  Please send me a private message with the account number and contact number and I will follow up with the appropriate Retention Team.

 

Thank You

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Community Manager
Community Manager

Re: Possibly the WORST customer service experience ever.

Hi  stomazsewski.  I engaged the Business Service Center to assist with this issue.  They informed me that a credit has been issued to the account and is listed as " Service Call Adjustment" on the statement.  Please let me know if additional assistance is needed for this issue.

 

Thank You 

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Visitor

Re: Possibly the WORST customer service experience ever.

When I returned from the mission trip after 5 weeks and found the new invoice I called customer service again. Alex of ComCast helped me - after I got disconnected twice :-(.

He explained that the customer support of 3/30 made a mistake and instead of crediting my account he charged it with the amount :-(. This is truly sad. Now I was credited - and trust to see it on next invoice (as promised 5 weeks ago already).

Also there is too much small charges where we have NO option to opt in or our for it - e.g. Universal Connectivity charge - why for each line?!? and diffeerent for each line?!?

Regulatory Recovery Fee.

All those small charges I don't agree with.

Regards,

Siegfried Tomazsewski

C.E.O.

Mission Services World Wide Inc.

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