Part of the Comcast Business Promise is that if you have an outage, they'll give you a bill credit. We'll, I'm experiencing one now. I've tried a bunch of different ways to get in contact with a person at the 800-391-3000 so I can get that credit. So far, no luck at all. Is there anyway to chaat with a person online or send an email to notify someone of, and to get the bill credit?
Hello todd_robinson welcome to the forum,
Can you please send me a private message with you account number and date in which you had the outage?
Hi postnetpasadena and welcome to the business forums.
I can certainly assist with reviewing your bill. Please private message me your full name, the full service address and the phone number associated with your account.
I'm a consultant and bill by the hour. I lost over a day of work due to an outage in mid-December. I spoke with a ComCast rep who promised an $80 reduction in my bill as compensation. Given that I lost around $1,000 I wasn't very happy with the promised compensation. Of course, I didn't end up getting any compensation on my bill. I emailed ComCast, pointing out their own service agreement and asking what happened to the promised compensation. No reply from ComCast.
Hi edwardchristopher and welcome to the support forums.
I can certainly assist with your billing concerns. Please private message me your full name, the full address and the phone number associated with your business account.