Auto Pay not Auto Paying
I signed up for auto pay the first week of March. I have now received notice that my second bill is ready since setting up auto pay. Apparently I now owe 2 months worth of service because my bill is not being auto paid. When I go to manage auto pay preferences, it says my bill is scheduled to be auto paid on the 21st of each month. So why is this not happening. I am very timely when it comes to paying bills, so I do not appreciate that this malfunction of your auto pay system makes it look like I slacked on paying last month's bill. What gives Comcast? Also, I can't even view my bill. It keeps saying error.
Re: Auto Pay not Auto Paying
Hello Elizabeth and welcome,
I am sorry that your Comcast Auto-Pay (CAP) has not yet been processing. This usually takes between 4-6 weeks after initial setup before the auto-pay actually starts processing. So, by the mid-April timeframe you should be fine and if not, you should contact a billing agent @ 800-391-1000 option 2 to verify that your biller account show you are auto-pay payment method activated. You can pay your bill on the IVR same contact TN but use option 3 for direct access. Also, you should be able to pay your bill on the Comcast Business Class Portal by activating your account using
As far as not being able to view your bill where " It keeps saying error ", if you are receiving this error due to not having your Customer Proprietary Network Information (CPNI) 4 digit security pin, that should have been sent to your service or billing address about 7 business days after you were installed, you should also contact a billing agent, as specified above, to resend your CPNI securiity pin.
Hope this helps you out.