Still billed for canceled services and other problems

@Comcast_Cam​

I have spoken with two different Comcast Business agents. I had to request a ticket to receive a callback to talk with a Retention Supervisor. I chose 5 pm EST for the Supervisor call back now that was Monday, June 5th in the morning.  I was alerted it could take up to 48 hours.  As of today, I have not yet received a callback.  NOTE: Comcast Cloud Solutions EFax finally ended the billing of my Efax that had been ported out since November 2022 but would not issue a credit for anything - not even the last direct withdrawal, on June 3rd.  The Agent informed me that it was my responsibility to keep on top of my invoicing and if there was a problem, I needed to keep on top of it and not let things lapse just because I had personal issues that made it difficult in the past year to keep on top of things such as this. The problems I am speaking of are as follows: I lost my Father, then my Mother began having medical issues, which evolved into Stage 4 Colorectal Cancer, and I am the only full-time caregiver of my husband, who also has Stage 4 Cancer. It has made it very difficult to run a business, let alone deal with invoicing issues such as this. I spoke with someone to get assistance with the porting as there was a slight hiccup, so it was not unknown what was occurring. 

Again, I need to speak with a Retention Supervisor or Someone from the Office of the President. Can you assist me with this, please?

Thank you.

Hello, @user_6c8fc1. Thank you for reaching out to us about your business account concern. We would be happy to help out in any way we can. 

Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.

• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

Good afternoon @Comcast_KimberlyL,  I believe you were the one that I sent that information to originally in your first request on this thread.  However, if you need me to repeat that please let me know.  Thank you.

@user_6c8fc1 Thank you for your reply. My apologies, but we are not seeing a Direct Message initiated from you. Would you please attempt to send a Direct Message again following the instructions above?

@Comcast_Shaina Thank you I will forward the Direct Message to you.

@user_6c8fc1 If you requested a call back their team will have you in queue to get a callback as soon as possible.