Publishing a website

Hello rnSD and welcome,

I first recommend that you check Troubleshoot website publishing issues . If this is all set, next it is necessary that you check the size of your website and check this link  for additional information. I have had no issues publishing the starter website with its storage and other parameters within the starter package. You may need to upgrade and the last link I provided will assist you on this, too.

Hope this helps you out.

I have the business class package so I'm pretty sure I'm in the file size limit. Would I need to delete the website created from the sitebuilder and not the Website Builder? In the ftp site I see two web folders, one has a web~.  

If you have added your existing domain besides having your 3 page free starter website, then you do not have to delete anything. You can use all the web dev tools specified in and made available to you via the business webhosting package.

The /web subdirectory contains:

ftp> cd web
250 Directory successfully changed.
ftp> ls
200 PORT command successful. Consider using PASV.
150 Here comes the directory listing.
__web
__wpfiles.txt
config.ini
css
facebook
gfx
index.html.websplanet.backup
index.php
js
missing.html
mobile
robots.txt
stats
templates
var
226 Directory send OK.
ftp: 159 bytes received in 0.05Seconds 3.06Kbytes/sec.
ftp> cd ..

I am only really familiar with gfx is the graphics file subdirectory typically called images, index.php is for specialized PHP server-side scripting, missing.html is for general purpopse error handler, templates is the sitebuilder templates location, etc.

Hope this helps you out.

The original website was done on the predated sitebuilder from Comcast. We have the business class web hosting plan.  I made a new website using the same domain and the website builder Comcast currently offers.  It just won't publish.  I just backed up and deleted the old one using ftp access.  I didn't see any of the files from the new website in the ftp access folder for the domain's IP. 

Is there anyone that can help me with this?  I haven't gotten a call back from customer support on this and my work website has been down because I can't simply "publish" the website using my existing domain and using Comcast's website builder.

Try to change the domain name. May be this will help you.