Ref code S0a00 - ONE MOMENT PLEASE this channel should be available shortly.

At the resturant, we have 4 Comcast boxes. They all say the same error message on the T.V.

"ONE MOMENT PLEASE This channel should be available shortly. Ref code S0a00"

Checking out Comcast online - it says there is no problem at the location.

There is 100% a problem. The only thing I noticed is that there is a red light behind all of the Comcast boxes. Usually only a blue light in front of them.

Called support, said they can't send anyone to help due to COVID-19. I am hoping somebody has seen this issue before and can suggest ways to fix it.

Respectfully,

Responses

Comcast_JosephA

Official Employee

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272 Messages

4 years ago

Hello, how are you? I hope overall your day has been a good one! I am very sorry to hear that all TVs are down at the location. I know you must be eager to get service fixed. Let me double-check what we can do and help with your account. Are you able to send a private message? If you can include your name, service address, and account number (or phone number) this would be perfect!

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Carsons

New Member

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2 Messages

4 years ago

Hi,

Yes! Can you email me at [removed identifying information from public thread]?

Thanks for your help Joseph.

Respectfully,

[removed identifying information from public thread]

Carsons

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CC_Gina

Gold Problem solver

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421 Messages

4 years ago

We'd be glad to work on this, but since this is a public thread I had to remove your identifying information; would you please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, instead?

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