New Member
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5 Messages
Impossible to Cancel Service- No one knows what they are doing.
Went through the painful exercise of calling the 800 number to cancel multiple Business Class accounts. Finally got to a person who could help, stayed on the line for over 40 minutes while they "processed" my request only to find out nothing ever happened. Our boxes have been returned months ago and I'm still getting bills. I've bled over $1,000 due to the inability for Comcast to follow through on anything which is par for the course. Someone name Alyxandra Fairfield was the person I spoke with multiple times and then they disappeared, stopped answering phone and email. Can't help to think that's by design to wear clients down through attrition. I hope that that actually is the case otherwise you are the most inept company I've ever encountered.
Comcast_Jen
Official Employee
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83 Messages
12 days ago
Hey there, @user_41e81b, thanks for reaching out through Comcast Business Forums. We would be happy to help with getting you get to the right place to answer your questions regarding your disconnect. We want to ensure you are being billed correctly and that everything was disconnected. Please send us a Direct Message with your full name and your full address.
Comcast business direct message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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