Get started with Xfinity Stream from Comcast Business (Answered)

Learn how to access the Xfinity Stream app, register your mobile device, and use the mobile app main features.

We'll give you a tour using the Apple version of the mobile app.

Note: The steps and screens for the Android mobile app and the desktop app vary slightly.

What you'll need

Business TV service (only available for Private View customers)
A computer or mobile device that meets the Xfinity Stream App System Requirements
Your Comcast Business My Account username and password

Some Xfinity Stream app features vary by subscription type. Business Internet is required to stream live TV in the business.

Note: Stream for Business is currently only available on desktop, Apple, and Android devices.

Want to know more? See Frequently asked questions for the Xfinity Stream app.

Download the Xfinity Stream app from the Apple App Store, the Google Play Store, or the Amazon App Store, or visit tv.xfinity.com to access the desktop version.
Open the Xfinity Stream app on your device.
Select the sign in link for Comcast Business customers, enter your Comcast Business My Account username and password, and select Continue. You only need to register this device once. On future visits, the mobile app will recognize this device, and you won't need to sign in again.

Forgot your username or password? Visit business.comcast.com/myaccount to retrieve or change your credentials.
Select Yes to accept the terms of activation.
On an Android device, enter a name for the device, then select Continue. On an Apple device, the Apple device name is used automatically.
Select Get Started to begin watching your favorite programs, or swipe right to learn more about the Stream app.

When you open the Stream app, the For You screen appears. Swipe right or select the menu icon in the top left to expand the main menu.

Saved: View the For You screen, and then Favorites.
Live TV: Select All Channels to see all of your channels with TV listings (see Using the TV Listings), or use the other menus to see only your Favorite Channels.
Note: Favorite channels can be created by selecting the star next to each channel in the All Channels TV Listings view.
Settings icon: Access mobile app settings such as accessibility options (see Using Accessibility Options), Help & Support, Device Management, and Parental Controls (see Using Parental Controls).

When you're connected to your Business Internet wireless network, you can stream all the channels in your subscription from your mobile device.

If you’re not connected to your Business Internet network, you can see the TV listings but will not be able to stream any content.

From the main menu, select All Channels.

In All Channels, you can:

Select the date to show listings for a specific day and time.
Swipe left to move the time frame forward. Swipe right to move the time frame back.
Select a channel to watch it live.
Select a program to see its description and links to watch the channel, or get more information on the program, including upcoming airings.
High Definition (HD), Closed Captioning (CC), Secondary Audio Program (SAP), and Video Description.
You will not see any channels available outside of your business site. That feature and filter is only available for residential Xfinity customers.

The Xfinity Stream app provides the following accessibility options:

Closed Captioning: See an on-screen text version of the program audio while the program is playing.
Video Description: Hear program audio including descriptions of the key visual elements of the program.
Secondary Audio Program (SAP): Hear program audio in another language.

To set up accessibility options, select the Settings icon at the bottom of the main menu, and then select Accessibility.

Want to know more? See Accessibility Options in the Xfinity Stream App for Android Devices.

Parental Controls let you limit what your employees or customers can see when browsing the Stream app and restrict the programs they can view.

Enable Touch ID: Use your fingerprint to verify your identity when changing Parental Controls.
Safe Browse Settings: Limit the program titles and descriptions that display when browsing programs.
Movie Ratings: Block movies based on movie ratings.
TV Ratings: Block TV shows based on TV ratings.
Networks & Channels: Block programs shown on a selected network or channel.
Titles: Manage programs you have individually blocked.

To set up Parental Controls, select the Settings icon at the bottom of the main menu and then select Parental Controls.

Want to know more? See Set Parental Controls With the Xfinity Stream App.

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