Unable to connect to exchange server
I have the same issue as the above (and several other threads that are linked to this one). All autodiscover and other DNS records with our domain match what is in on the Comcast account page and worked fine for several years up until recently, but I cannot get new Outlook clients to connect to existing or new e-mail accounts. Existing Outlook installs continue to work fine, however - I just can't migrate them to a new computer or add an account to those existing machines. It appears like we might be partially migrated to the new servers. Our Comcast account DNS settings page still says we're on the xx.hmc1.comcast.net servers, but all of our Outlook clients got a popup window the other day to allow the website to configure the e-mail settings to https://autodiscover.w14d.comcast.net/autodiscover/autodiscover.xml, which looks like the new servers from what I've seen on this message board. No one got an e-mail from Comcast saying that we have been migrated.
We clicked allow on each of those popups and each Outlook client is sending and receiving mail fine. Outlook's connection status still shows each client connected to the hmc1 servers.
Could we be partially migrated to the new system?
Could we be fully migrated but our account settings page still shows the old DNS settings and I need to make changes?
Do I need to change my autodiscover setting? It's currently set to autodiscover-rd.hmc1.comcast.net
I do not want to call support because I know I will get the "we don't support Outlook" runaround even though I know this is an internal Comcast issue. Any help here would be appreciated.
Our domain: lelandconsulting.com