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czpdx's profile

New Contributor

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16 Messages

Thu, Feb 19, 2015 7:00 AM

Unable to connect to exchange server

I have the same issue as the above (and several other threads that are linked to this one). All autodiscover and other DNS records with our domain match what is in on the Comcast account page and worked fine for several years up until recently, but I cannot get new Outlook clients to connect to existing or new e-mail accounts. Existing Outlook installs continue to work fine, however - I just can't migrate them to a new computer or add an account to those existing machines. It appears like we might be partially migrated to the new servers. Our Comcast account DNS settings page still says we're on the xx.hmc1.comcast.net servers, but all of our Outlook clients got a popup window the other day to allow the website to configure the e-mail settings to https://autodiscover.w14d.comcast.net/autodiscover/autodiscover.xml, which looks like the new servers from what I've seen on this message board. No one got an e-mail from Comcast saying that we have been migrated.

 

We clicked allow on each of those popups and each Outlook client is sending and receiving mail fine. Outlook's connection status still shows each client connected to the hmc1 servers.

 

Could we be partially migrated to the new system?

Could we be fully migrated but our account settings page still shows the old DNS settings and I need to make changes?

Do I need to change my autodiscover setting? It's currently set to autodiscover-rd.hmc1.comcast.net

 

I do not want to call support because I know I will get the "we don't support Outlook" runaround even though I know this is an internal Comcast issue. Any help here would be appreciated.

 

Our domain: lelandconsulting.com

 

Accepted Solution

New Contributor

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16 Messages

7年前

The transition was completed over the weekend, I updated my domain hosting site with the new DNS settings, and everything is working correctly again. I guess there were portions of the transition that took place before the official transition e-mail went out and that's what caused my problems.

New Contributor

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16 Messages

7年前

Replying to my own message here....

 

Just got the e-mail upgrade pre-notice today, so I am going to assume that I just happened to try setting up the e-mails while our account was partially or in process of being upgraded. I'll leave things alone until I get the post-upgrade message, update my DNS settings then, and see if that fixes it.

Administrator

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1.5K Messages

7年前

czpdx,

 

Thank you for your kind updates to this issue.

And we appreciate your solution to it as well.

 

Thank you

New Member

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1 Message

7年前

I had the same problem.  My Outlook 2010 was working fine until a few weeks ago Comcast upgraded Microsoft Exchange from 07 tp 10.  That broke my Outlook connection.  After various calls to Customer Service, I learned that the problem would be fixed if I provided the new code numbers to our domain provider.  I forwarded e-mails from Comcast Support to the Domain provider who assured me that the updated information would be entered.  Assuming that was done, I should be able to open Outlook and retrieve my e-mail.  Now, even after re-installing Outlook, I cannot even open Outlook because Outlook cannot connect to the Exchange.

 

Any suggestions?