Unable to connect to exchange server

I have been having the same problem since Tuesday night.  Comcast tells me it is a Microsoft issue and Microsoft tells me it is a Comcast issue.  Either way, I have been disconnected for days now.  I, too, can get my email through the website but that is not how I want to do business. 

Just a quick addition to my original post.  I did contact customer support and told them that the 3 pc's in my office are all having the same problem, and her (the support person at comcast) only solution seemed to be to make sure that I was able to go on the web and log into my business class mail site.  When I asked her about the settings for my outlook 2010, and how to resolve the conectivity issue, I was met with a long and awkward silence.  I finally said I guess this is an issue that I need to resolve myself? and she finished the call with the scripted close out, never addressing my question.

Furthermore, when I log into business class e-mail and look at under the protocol settings as suggested by comcast support in other posts for individuals with this same issue, my settings all say "Not available".

Hello Searsmark et al and welcome,

If you are having issues with setup of you Business Class Portal (BCP) email address over the the 2010 Microsoft Outlook then use Configure Microsoft® Outlook to connect to your email account specifically for that. It is absolutely necessary for you to access your exact DNS Domian addresses as follow:

1. Login into BCP on homepage either My Account or Manage Tools.under Manage Services click email
2. the look for View DNS Settings, click this link.
3. You need to use the Exchange Domain address within here to make sure all email accounts are using the correct address. The other automatic aspects is when you Download and install Microsoft® Outlook 2010 from the BCP and select client download, this typically will automatically do all the Outlook 2010 setup configuration automatically for you. And if it does not then the  Microsoft Outlook 2010 Help for adding accounts contains very strong assistance.

Hope this helps you out..

Thank you for the reply.  Unfortunately I have already verified the DNS setting to the BCP, and all were good.  I contacted customer support and explained it to them this way:

  I have 3 seperate computers on our LAN, each runs its own seperate licensed copy of Outlook that was installed on the machine when it was purchased several years ago.  Two of the machines run Outlook 2010, and one of the machines runs Outlook 2007.   All three machines are having the connectivity issue.

The response from customer support was for me to contact Microsoft Outlook, as it must be an Outlook issue, not an exchange server or my account issue.

What are the odds that 3 individually installed versions of Outlook would develope the same issue at the exact same time? 

Dunno (scratch head)

Searsmark and chequers

Could you please provide me with your email address suffix so I can check it out for you

email-prefix@email-address-suffix

Thanks much,

searsefcu.com

searsmark,

From the following:

It looks like you have legacy, no or incorrect records as I have indicated, so these need to be updated to your current Manage Services.Email. View DNS Info addresses that are specified within. This will definitely resolve your issue.

Hope this helps you out.

VBSSP-RICH, maybe you can help me too.  I've been unable to connect to the Exchange server for 2 weeks.  Numerous calls to Comcast resulted in a ticket created, and escalation to Tier-2 and beyond.  They can't seem to resolve my issue.  The email I'm having problems with is sandyg2012@naifa-indiana.org.  Any help would be tremendously appreciated.