Outlook Send/Receive Hangs on Offline Address Book

Question

Last week we lost connection to our hosted Exchange server, and autodiscovery did not redirect to the new server automatically.  We had to remove and re-add the account in Outlook for it to find the new server name, and that resolved the server connection and all email/calendar/etc is working again.  But after we changed servers, send/receive hangs on 'Offline address book Connecting to Microsoft Exchange'.  It eventually times out and starts sending/receiving email again but goes in a cycle over and over.  Autodiscovery does pop-up sometimes during this, but does not correct the issue.  How can we resolve this so it will send/receive correct?

Samuel · Accepted Answer

Go into the C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook folder and remove all the .oab files, then a restart your outlook, a fresh copy of the OAB will be downloaded. (Renaming them will work as well)

Remember, close outlook while renaming files

robjoneslaw · Accepted Answer

That looks like an XP path, both of these machies are Vista, so I believe this is the correct Vista+ folder for these files:

C:\Users\username\AppData\Local\Microsoft\Outlook

There are no .oab files in that folder on either of the computers that are having this issue.

Samuel · Accepted Answer

there are symbolic links for backward compatibility so chose the safest example between nt5 and nt7 (2000 to win 8.1).

please refer to this troubleshooting guide when no oabs exist

https://support.microsoft.com/kb/2746896

envision · Accepted Answer

Has anyone come up with a solution to this i have read all the microsoft articles on this and still am having this problem.

RWPM · Accepted Answer

I have had the same problem. It started when Comcast switched to new server. In your outlook go to file, options, advanced tab on left, then scroll down to send/receive. Click on the send/recieve button. Click edit on the right. Find your exchange account and uncheck the box next to 'include the selected account in this group.' Then you wonder how will you get your mail. It uses push on new server and you do not need theis checked. You will need it checked for non exchange accounts. You should not get the message anymore. It worked for me. Let me know if it works for you.

CraigVSands · Answer

I am having the same problem with Windows 7. I have done a search an there are no OAB files anywhere.

robjoneslaw

Outlook Send/Receive Hangs on Offline Address Book

Samuel

robjoneslaw

Samuel

envision

RWPM

CraigVSands