New problem solver
Office 365 Email Hosting with Microsoft- Does Business Customer get Global Admin control?
There seems to be a huge disconnect of misleading information between the Cloud Solutions desk and what Comcast Business Office 365 Migration actually entails.
I was under the impression from the CSR folks of Cloud Solutions that our company would have Global Admin control of our Office 365 email accounts so that we can add/remove licenses, change/edit users, upgrade/downgrade at will and manage domains on our own without having Comcast meddle in everything since you guys will no longer be hosting our Name Servers and Email and outsourcing all email and cloud hosting to Microsoft.
But now I'm hearing conflicting information that Comcast Business intends to retain control of the Global Admin account and basically make us go through them in order to access services that MICROSOFT provides and maintains, while billing us and making us pay for it. In addition, Comcast Business wants our company's DNS registrar login credentials too.