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6 Messages
comcast hosted exchange server accounts no longer accessible with outlook 2013
We have used Outlook 2007, then 2010 and then 2013 (as part of Office 365) since available to connect to our comcast hosted exchange accounts.
All have functioned flawlessly until comcast upgraded their Exchange servers to Exchange 2010 from Exchange 2007 at the end of last week.
I can connect android devices with ActiveSync using the new server address in DNS settings, but can't connect with Outlook 2013 from either of two laptops running Win 8.1 Pro. The web Outlook access functions normally.
The autodiscover type account creation in Outlook fails, with "unable to make encrypted connection to server, hit ... to proceed with unencrypted connection" or similar error.
Manual creation of the email account done through the control panel fails, as no connection to the server can be made.
I called comcast tech support, and was told that only Outlook 2010 was supported, and that they were told not to provide any tech support for Outlook, and they recommended that I try Outlook 2010.
The 32 bit Outlook 2010 that I downloaded from comcast installed, but couldn't successfully connect, either.
Microsoft TechNet or Office.com search indicates that they only recommend that one version of Outlook be installed on a system.
What is the problem? Outlook 2013 is compatible with Exchange Server 2010, just as it was with 2007.
This has wasted a large amount of time, and I would appreciate some assistance in resolving this problem.
Have also tried deleting the existing Outlook profiles on each system. An IMAP account from the ISP I have at home (charter, which splits our city with comcast), but not the exchange account can be added back, with the same errors noted above.
Thanks
lobleam
New Member
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2 Messages
11 years ago
Having same problem! All was working up until this Friday! Even downloaded Outlook 2010 to see if that worked. Automatically unencryts to IMAP.
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jctn
New Contributor
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6 Messages
11 years ago
I talked to Comcast tech support again last week .
They provided more information than in the past, indicated that they were aware of this problem, that the problem was being addressed, created a support ticket, and advised me to check for resolution this week.
Periodic attempts to connect Outlook 2013 (365) to the Comcast Exchange server since that time have resulted in the same errors, with either autodiscover or manual configuration, as recently as yesterday.
Tried again this morning, and autodiscover worked on my laptop at the office. Have successfully downloaded my mailbox, and received some new emails.
Hope this is the end of the problem; will see whether I can duplicate this later today with my laptop at home.
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MLI
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1 Message
11 years ago
We are having the same issue i believe. It was working fine 2 days ago and all of a sudden wasn't working on our mobile or outlook. .On our phone it switched from mail.ch4 to mail.w14b. We have no idea what the exchange server name is now but i am sure its ?????.w14b.comcast. Phone support has given us 4 possible solutions and have not worked. Our business has been affected by this with no correct solutions.
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henkellaw
Visitor
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6 Messages
11 years ago
I am having many problems as well, although you may have had your problems resolved, as there have not been any more postings since October.
I was finally able to connect Outlook with the correct email address, although it still is not right. But I have been unable to access to my online contacts or calendar. Very disconcerting.
As you have not posted in a while, I was wondering if you ever got your issues resolved.
Thanks.
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Comcast_Jon
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1.5K Messages
11 years ago
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