New Contributor
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2 Messages
Problem with IPv6
I am trying to get IPv6 working. Comcast said that I was assigned "2603:xxx:yyy:zzz::/56". I have a router/firewall connected directly to Comcast's modem which splits it into 3 VLANs. Everything I read online says that I should use DHCPv6 on my router's WAN interface with a "prefix delegation size" of 56. And to set the "IPv6 Configuration Type" to "tracking". No matter what I do, I do not see any "2603:xxx"yyy:zzz:;/56" anywhere. What I see on the Comcast modem is:
Internet: Active
WAN IP Address (IPv6): [Edited: "Personal Information"]
WAN Default Gateway Address (IPv6): [Edited: "Personal Information"]
Delegated prefix (IPv6): [Edited: "Personal Information"]
WAN Link Local Address (IPv6): [Edited: "Personal Information"]
What am I doing wrong?
Comcast_Aldrik
Official Employee
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27 Messages
3 months ago
Thank you for reaching out to us @thetibetantr! Our team can certainly take a further look at the IP assigned to your business account! Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number linked to the business. To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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thetibetantr
New Contributor
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2 Messages
1 month ago
I asked for delegated IPv6 addresses 2 months ago. Since then, several tickets have been opened and closed. Many without me getting any notification of their status change. I received an email last month from a tech saying the they thought the problem was corrected. I replied that it wasn't. My account is not showing any IPv6 delegated prefix. I also left 2 voice messages. The tech never responded and closed the ticket.
What does it take to get this issue resolved?
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